Sales Coordinator / Customer Service Representative

DETRONICS MALAYSIA SDN. BHD.; Johor Bahru; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Competitive Annual Salary Increment

EPF / SOCSO Contributions

5-Day Work Week (Mon–Fri, 8:30am–5:30p

Job summary

DETRONICS MALAYSIA SDN. BHD. is seeking a detail-oriented Customer Order Processor to handle day-to-day processing of customers’ purchase orders and requests in Johor Bahru.

The role requires at least a diploma and 1 year of experience; proficiency in MS Office and SAP is a plus. You will liaise with forwarders, update customers on delivery schedules, issue invoices, and build strong relationships through clear communication.

Qualifications

• Min. Diploma or equivalent.
• Minimum 1 year of experience.
• Proficiency in MS Office, SAP or computerized system working environment will be an advantage.
• Analytical, meticulous with strong communication skill.
• Problem Solving Skills: Offer solutions and efficient responses to meet customer requirements while operating within the company guidelines and goals.
• Negotiation Skills: Able to negotiate and optimize Company’s business results while considering customer satisfaction.

Responsibilities

• Day-to-day processing of customers’ Purchase Orders and requests.
• Monitor customer order backlog and pro-actively initiate expedites with the objective to meet customer request date. Pro-actively updates our customers of any relevant changes in delivery schedules.
• To liaise with forwarders to ensure the on-time dispatch of goods to customers.
• Issuing of invoices, data entry and filing of all relevant documents.
• Build sustainable relationships and trust with customers through open and interactive communication.

Skills

MS Office

Analytical

Communication skills

Problem solving

Negotiation skills

Education

Diploma or equivalent

Tools

SAP

Job description

Day-to-day processing of customers’ Purchase Orders and requests.

Monitor customer order backlog and pro-actively initiate expedites with the objective to meet customer request date. Pro-actively updates our customers of any relevant changes in delivery schedules.

To liaise with forwarders to ensure the on-time dispatch of goods to customers.

Issuing of invoices, data entry and filing of all relevant documents.

Build sustainable relationships and trust with customers through open and interactive communication.

Requirement:

Min. Diploma or equivalent.

Minimum 1 year of experience.

Proficiency in MS Office, SAP or computerized system working environment will be an advantage.

Analytical, meticulous with strong communication skill.

Problem Solving Skills: Offer solutions and efficient responses to meet customer requirements while operating within the company guidelines and goals.

Negotiation Skills: Able to negotiate and optimize Company’s business results while considering customer satisfaction.

• Competitive Annual Salary Increment
• EPF / SOCSO Contributions
• 5-Day Work Week (Mon–Fri, 8:30am–5:30pm)