Sales Coordinator

AROPAK SDN BHD; Johor Bahru; On-site; MYR 36,000 - 60,000; Full time

Job summary

AROPAK SDN BHD in Johor Bahru, Malaysia, is seeking a Sales Coordinator to support the sales team and ensure the smooth execution of sales processes. You will facilitate communication between clients and the sales team, manage administrative tasks, and help achieve sales targets in a dynamic environment.

The role involves processing orders, maintaining CRM data, coordinating activities, preparing documentation, and reporting on sales metrics to drive performance.

Qualifications

• High school qualification or equivalent, with post-secondary qualification in business administration or a related field preferred
• Proven experience in a sales support or sales coordination role within a fast-paced environment
• Proficiency in Microsoft Office applications, particularly Excel, Word and Outlook
• Familiarity with CRM systems and sales management software
• Strong organisational and time management skills
• Excellent written and verbal communication skills in English; proficiency in Malay is advantageous
• Customer service orientation with the ability to interact professionally with internal and external stakeholders
• Attention to detail and accuracy, particularly when processing orders and updating records
• Problem-solving abilities and a proactive approach to identifying and resolving issues
• Ability to work collaboratively within a team environment and support colleagues' objectives

Responsibilities

• Processing and managing sales orders, quotes and proposals to ensure accuracy and timely delivery to clients
• Maintaining and updating customer databases and CRM systems with current information and transaction records
• Coordinating sales activities and scheduling meetings, presentations and demonstrations for the sales team
• Providing administrative support to sales representatives, including preparing sales documentation and collating materials
• Responding to customer enquiries and providing information about products or services in a professional and timely manner
• Tracking sales metrics, preparing reports and analysing sales data to support performance monitoring
• Liaising with other departments such as operations, finance and customer service to ensure seamless coordination
• Assisting with the organisation of sales events, trade shows and promotional activities
• Following up on leads and ensuring appropriate follow-up procedures are in place

Skills

Organisational skills

Time management

Communication skills

Customer service orientation

Team collaboration

Education

Post-secondary qualification in business administration or related field

High school qualification or equivalent

Tools

CRM systems

Sales management software

Microsoft Office

Job description

About the role

We are seeking a Sales Coordinator to join our sales team in Johor Bahru, Johor. In this role, you will play a crucial part in supporting our sales operations and ensuring the smooth execution of sales processes. As a Sales Coordinator, you will be responsible for facilitating communication between clients and our sales team, managing administrative tasks, and contributing to the achievement of sales targets. This position offers an excellent opportunity to develop your skills within a dynamic sales environment and support the overall success of our organisation.

What you'll be doing

• Processing and managing sales orders, quotes and proposals to ensure accuracy and timely delivery to clients
• Maintaining and updating customer databases and CRM systems with current information and transaction records
• Coordinating sales activities and scheduling meetings, presentations and demonstrations for the sales team
• Providing administrative support to sales representatives, including preparing sales documentation and collating materials
• Responding to customer enquiries and providing information about products or services in a professional and timely manner
• Tracking sales metrics, preparing reports and analysing sales data to support performance monitoring
• Liaising with other departments such as operations, finance and customer service to ensure seamless coordination
• Assisting with the organisation of sales events, trade shows and promotional activities
• Following up on leads and ensuring appropriate follow-up procedures are in place

What we're looking for

• High school qualification or equivalent, with post-secondary qualification in business administration or a related field preferred
• Proven experience in a sales support or sales coordination role within a fast-paced environment
• Proficiency in Microsoft Office applications, particularly Excel, Word and Outlook
• Familiarity with CRM systems and sales management software
• Strong organisational and time management skills, with the ability to manage multiple tasks simultaneously
• Excellent written and verbal communication skills in English; proficiency in Malay is advantageous
• Customer service orientation with the ability to interact professionally with internal and external stakeholders
• Attention to detail and accuracy, particularly when processing orders and updating records
• Problem-solving abilities and a proactive approach to identifying and resolving issues
• Ability to work collaboratively within a team environment and support colleagues' objectives