Sales Coordinator

IPC Industries Sdn Bhd; Johor Bahru; On-site; MYR 45,000 - 89,000; Full time

Benefits offered by this job

5-day work week

Competitive salary

Sales commission

Medical insurance

Product training

Career development

Job summary

IPC Industries Sdn. Bhd.

is seeking a Sales Executive / Inside Sales in Johor Bahru to manage a portfolio of B2B customer accounts and build long-term relationships in semi-finished aluminium alloys and engineering plastics. You will handle inquiries, understand requirements, prepare quotations, and drive the full sales cycle from enquiry to order fulfilment and collection, coordinating with Purchasing, Production, Logistics and Finance.

Qualifications

• Diploma or degree in business, marketing, engineering, or related discipline.
• B2B Inside Sales or account management experience preferred.
• Experience in industrial materials, aluminium, metals, or engineering sectors is a plus.
• Fluent in English and Mandarin for business communications.
• Strong communication, negotiation and relationship-building skills.
• Commercial mindset with good numerical awareness.
• Proactive with strong follow-up skills and multi-account management capability.
• Customer-focused, responsible, and owns enquiry-to-fulfilment process.
• Proficient in Microsoft Office and business email.

Responsibilities

• Manage and develop a portfolio of new and existing B2B customer accounts.
• Handle enquiries, understand requirements, and recommend suitable products.
• Prepare quotations and follow up to convert opportunities to orders.
• Coordinate with Purchasing, Production, Logistics, and Finance to fulfil orders.
• Forecast demand and sales to support inventory and planning.
• Achieve sales, collection, and KPI targets.
• Maintain accurate records of customers, quotations, orders, and activities.
• Work closely with internal stakeholders to resolve customer issues and ensure timely order fulfilment.

Skills

Communication

Negotiation

Relationship building

Numerical awareness

Follow-up

Customer-focused

Organised

Independent working

Cross-functional teamwork

Technical product knowledge

Education

Diploma / Degree in Business, Marketing or Engineering

Tools

Microsoft Office

Email

Job description

As a Sales Executive / Inside Sales, you will manage and develop a portfolio of new and existing B2B customer accounts while building long-term business relationships. You will handle customer enquiries, understand their requirements, and recommend suitable products and solutions within the semi-finished aluminium alloys and engineering plastics sectors.

This role is ideal for a commercially minded sales professional who enjoys developing customer relationships, identifying new business opportunities, and managing the full sales cycle from enquiry to order fulfilment and collection.

Key responsibilities

• Manage and develop a portfolio of new and existing B2B customer accounts.
• Handle customer enquiries, understand their requirements, and recommend suitable products and solutions.
• Prepare quotations and follow up proactively to convert sales opportunities into orders.
• Develop existing accounts by identifying new requirements, products, and business opportunities.
• Identify and approach potential new customers to support business growth.
• Monitor pricing, commercial terms, and sales margins when preparing quotations and negotiating with customers.
• Provide timely customer demand and sales forecasts to support inventory and purchase planning.
• Follow up on customer orders, delivery requirements, and after-sales matters to ensure customer satisfaction.
• Coordinate closely with Purchasing, Production, Logistics, and Finance to fulfil customer requirements.
• Achieve assigned sales, collection, and other performance targets / KPIs.
• Maintain accurate customer, quotation, order, and sales activity records.
• Work closely with internal stakeholders to resolve customer issues and ensure timely order fulfilment.
• Stay informed about product applications, market developments, and customer requirements across relevant industrial sectors.

About you

• Diploma / Degree in Business, Marketing, Engineering, or a related discipline.
• Relevant experience in B2B Sales, Inside Sales, Account Management, or Business Development is preferred.
• Experience in industrial materials, aluminium, metals, manufacturing, engineering, or precision machining industries will be an added advantage.
• Good command of English and Mandarin for business communication with customers.
• Strong communication, negotiation, and relationship-building skills.
• Commercially minded with good numerical awareness.
• Proactive, with strong follow-up skills and the ability to manage multiple customer accounts.
• Customer-focused, responsible, and able to take ownership of customer matters from enquiry through order fulfilment and collection.
• Proficient in Microsoft Office, email, and business correspondence.
• Organised, detail-oriented, and able to prioritise tasks in a fast-paced sales environment.
• Able to work independently while collaborating effectively with cross-functional teams.
• Willing to learn about technical products and understand customer applications.

About us

Established in 2006, IPC Industries Sdn. Bhd. specialises in the supply of semi-finished aluminium alloys and engineering plastics, serving industries including Semiconductor, Aerospace, Medical, and Precision Machining.

We support customers across multiple industrial sectors by providing reliable material solutions and responsive service.

• 5-day work week.
• Competitive basic salary based on experience and capability.
• Sales commission and performance incentives.
• Medical and insurance benefits.
• On-the-job and product training.
• Career development and progression opportunities.
• Exposure to customers across multiple industrial sectors.
• Opportunity to develop expertise in B2B Sales, Account Management, and Industrial Materials.
• A supportive working environment with opportunities to build technical and commercial expertise.