Sales Consultant

Jaguar Land Rover; Selangor; On-site; MYR 45,000 - 89,000; Full time

Job summary

Jora Malaysia is seeking a proactive Sales Associate to generate and capture as many leads as possible, convert them through the funnel, and log all prospective buyers and customer details for the CRM system.

You will report daily to the sales supervisor or Branch Manager, maintain accurate records, follow up on showroom visits, test drives, delivers and post-event surveys, and assist in pricing, discounts, and ensuring customer satisfaction.

Qualifications

• Ability to generate and capture leads effectively.
• Experience with CRM systems and sales processes.
• Strong communication and customer service skills.

Responsibilities

• Generate and capture leads in the funnel (volume).
• Convert leads to achieve sales targets (efficiency).
• Log all prospective buyers and maintain records.
• Follow up on showroom visits, test drives, offers and deliveries.
• Adhere to Sales Process and government regulations.

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Generate and capture as many leads as possible in the funnel (volume).

Convert leads along the funnel to achieve sales targets (efficiency).

Capture accurate customer information (transparency).

Maintain all records systematically for effective use of the Sales Funnel system and report daily to sales supervisor/Branch Manager or any other person to whom you are assigned.

Retain and update customer information to ensure customer loyalty and support all CRM initiatives.

Ask for referrals for other prospects.

Log all prospective buyers including current customers, telephone directories, trade registers, business contacts, personal acquaintances, prospect locators, etc. and other methods recommended by the Sales Supervisor and Branch Manager.

Ensure records and systems are maintained and updated as required.

Ensure follow-up on any aspect of selling, e.g. post-events, showroom visits, test drives, offers, delivery (3 months, 6 months, etc.) and customer satisfaction surveys.

Adhere to the Sales Process.

Ensure vehicle is properly prepared for delivery.

Follow up on delivery to ensure customers satisfaction.

Exercise proper collections on payment and ensure its compliance.

Adhere to all relevant government legislations and regulations governing the motor trade.

Attend sales training when nominated by Company.

Understand how to penetrate competitor’s market.

Collaborate with Sales Supervisor or Branch Manager on pricing and discounts in order to maximise returns on sales.

Familiarise with every aspect of our range of vehicles / products in order to answer relative questions correctly and keep up-to-date.

Fully conversant with Company sales policies and Company sales and servicing policies.

Carry out existing laid down company policies.

Display highest integrity, exercise initiative, judgement and tact and to conduct you at all times to the complete satisfaction of the Company.

Engage in company business only. Not allowed to trade on personal interest.

Quickly and efficiently attend to customers and address complaints that may arise from time to time.

Perform showroom duty on a specified day according to the roster. Ensure the tidiness and cleanliness of the showroom and the vehicles of the day.

Others

Responsibility for Environment, Safety and Health to ensure a safe working environment for all employees, whilst complying with local legal requirements.

Promote & sell insurance policy for new cars and other company products made available from time to time.