Sales Consultant

Jaguar Land Rover (Malaysia) Sdn Bhd; Petaling Jaya; On-site; MYR 67,000 - 112,000; Full time

Job summary

Jaguar Land Rover (Malaysia) Sdn Bhd is seeking a dynamic showroom sales professional responsible for generating and converting leads, and guiding customers through the purchase journey.

You will maintain accurate CRM records, follow up on showroom visits, test drives and deliveries, and collaborate with the Sales Supervisor on pricing and promotions while upholding the company’s sales process and vehicle readiness standards.

Qualifications

• Generate and capture leads in the funnel to drive sales.
• Convert leads along the funnel to meet targets.
• Maintain records for CRM initiatives and reporting.
• Log prospective buyers including customers and prospects.
• Follow up on showroom visits, test drives, offers and deliveries.
• Adhere to the Sales Process and ensure vehicle delivery readiness.
• Promote and sell related products and services.

Responsibilities

• Attend showroom duties as per roster and keep showroom tidy.
• Follow up on deliveries and customer satisfaction surveys.
• Exercise proper collections on payment and ensure compliance.
• Ensure compliance with government regulations governing motor trade.
• Collaborate on pricing and discounts with Sales Supervisor.
• Maintain up-to-date knowledge of vehicle range to answer questions.

Skills

Lead generation

CRM knowledge

Sales closure

Customer service

Record keeping

Tools

CRM software

Showroom operations

Job description

Generate and capture as many leads as possible in the funnel (volume).

Convert leads along the funnel to achieve sales targets (efficiency).

Capture accurate customer information (transparency).

Maintain all records systematically for effective use of the Sales Funnel system and report daily to sales supervisor/Branch Manager or any other person to whom you are assigned.

Retain and update customer information to ensure customer loyalty and support all CRM initiatives.

Ask for referrals for other prospects.

Log all prospective buyers including current customers, telephone directories, trade registers, business contacts, personal acquaintances, prospect locators, etc. and other methods recommended by the Sales Supervisor and Branch Manager.

Ensure records and systems are maintained and updated as required.

Ensure follow-up on any aspect of selling, e.g. post-events, showroom visits, test drives, offers, delivery (3 months, 6 months, etc.) and customer satisfaction surveys.

Adhere to the Sales Process.

Ensure vehicle is properly prepared for delivery.

Follow up on delivery to ensure customers satisfaction.

Exercise proper collections on payment and ensure its compliance.

Adhere to all relevant government legislations and regulations governing the motor trade.

Attend sales training when nominated by Company.

Understand how to penetrate competitor’s market.

Collaborate with Sales Supervisor or Branch Manager on pricing and discounts in order to maximise returns on sales.

Familiarise with every aspect of our range of vehicles / products in order to answer relative questions correctly and keep up-to-date.

Fully conversant with Company sales policies and Company sales and servicing policies.

Carry out existing laid down company policies.

Display highest integrity, exercise initiative, judgement and tact and to conduct you at all times to the complete satisfaction of the Company.

Engage in company business only. Not allowed to trade on personal interest.

Quickly and efficiently attend to customers and address complaints that may arise from time to time.

Perform showroom duty on a specified day according to the roster. Ensure the tidiness and cleanliness of the showroom and the vehicles of the day.

Others

Responsibility for Environment, Safety and Health to ensure a safe working environment for all employees, whilst complying with local legal requirements.

Promote & sell insurance policy for new cars and other company products made available from time to time.