Sales Assistant

Ichia Technologies, INC.; Kulim; On-site; MYR 30,000 - 50,000; Full time

Job summary

Ichia Technologies, INC. in Kedah, Malaysia seeks a Sales Assistant to provide administrative and operational support to the sales team. You will handle sales orders, maintain customer records, and coordinate with internal departments to ensure smooth sales operations.

The role requires hands-on SAP/ERP experience, proficiency in Excel, and strong communication skills. Mandarin-speaking ability is a plus, with collaboration across Production, Planning, Warehouse, Logistics, Finance, and Customer

Qualifications

• Diploma or equivalent in Business Administration, Sales, Marketing.
• 1–2 years of experience in sales administration or coordination.
• Hands-on SAP/ERP experience required.
• Proficient with Microsoft Excel, Word and Outlook.
• Good communication and organizational skills.
• Ability to work independently and meet deadlines.
• Manufacturing/electronics experience is a plus.
• Mandarin-speaking is an advantage.

Responsibilities

• Assist sales team with daily sales administration.
• Process and maintain sales orders, quotations, invoices, delivery orders, and other relevant sales documents.
• Enter, update, and verify sales orders and customer information in the SAP/ERP system.
• Monitor order status, delivery schedules, and shipment arrangements to ensure timely delivery to customers.
• Coordinate with internal departments, including Production, Planning, Warehouse, Logistics, Finance, and Customer Service, to follow up on orders and deliveries.
• Maintain accurate sales records, customer databases, and documentation in accordance with company procedures.
• Prepare sales reports, order summaries, and other reports as required by the Sales Manager.
• Follow up on customer inquiries, order changes, delivery arrangements, and other sales-related matters.
• Assist in resolving discrepancies related to sales orders, pricing, inventory, and delivery documentation.
• Ensure all sales transactions and records are accurately updated in SAP/ERP.
• Perform other duties and administrative tasks assigned by the superior.

Skills

Communication

Organization

Data entry

Independent work

Time management

Education

Diploma in Business Administration / Sales / Marketing

Tools

SAP/ERP

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

The Sales Assistant is responsible for providing administrative and operational support to the sales team, handling sales orders, maintaining customer records, and coordinating with internal departments to ensure smooth sales operations. Candidates must have experience using SAP/ERP systems and be familiar with sales order processing and documentation.

Key Responsibilities

• Assist the sales team with daily sales administration and operational activities.
• Process and maintain sales orders, quotations, invoices, delivery orders, and other relevant sales documents.
• Enter, update, and verify sales orders and customer information in the SAP/ERP system.
• Monitor order status, delivery schedules, and shipment arrangements to ensure timely delivery to customers.
• Coordinate with internal departments, including Production, Planning, Warehouse, Logistics, Finance, and Customer Service, to follow up on orders and deliveries.
• Maintain accurate sales records, customer databases, and documentation in accordance with company procedures.
• Prepare sales reports, order summaries, and other reports as required by the Sales Manager.
• Follow up on customer inquiries, order changes, delivery arrangements, and other sales-related matters.
• Assist in resolving discrepancies related to sales orders, pricing, inventory, and delivery documentation.
• Ensure all sales transactions and records are accurately updated in SAP/ERP.
• Perform other duties and administrative tasks assigned by the superior.

Job Requirements

• Minimum Diploma or equivalent qualification in Business Administration, Sales, Marketing, or a related field.
• 1–2 years of relevant experience in sales administration, sales coordination, or a similar position.
• Hands-on experience using SAP or other ERP systems is required.
• Familiarity with sales order processing, inventory checking, delivery coordination, and sales documentation.
• Proficient in Microsoft Excel, Word, and Outlook.
• Good communication, coordination, and organizational skills.
• Strong attention to detail with good data entry and record-keeping abilities.
• Able to work independently, manage multiple tasks, and meet deadlines.
• Experience in a manufacturing or electronics industry is an advantage.
• Mandarin-speaking ability is an added advantage, with preference given to candidates who can communicate effectively in Mandarin to liaise with Chinese-speaking customers and business partners.