Sales Assistant

Aik Siang Hardware (M) Sdn Bhd; Batu Pahat; On-site; MYR 24,000 - 36,000; Full time

Benefits offered by this job

Staff discounts

On-the-job training

Career development

Full-time position

Collaborative team environment

Job summary

Aik Siang Hardware (M) Sdn Bhd is seeking a motivated Sales Assistant to join our Batu Pahat team in Johor. This full-time role places you on the front line of customer service, helping shoppers identify needs and driving sales while supporting sales administration and stock management.

You will work in a collaborative environment with on-the-job training, staff discounts, and opportunities for growth as you build product knowledge and assist with promotions and merchandising.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisational abilities and multitasking.
• Proficiency with computer systems and POS software.
• Accurate order processing and documentation.
• Friendly, reliable, and punctual with a team mindset.
• Basic numeracy and cash handling accuracy.

Responsibilities

• Greet customers and identify product needs with professional assistance.
• Process sales transactions accurately using POS systems.
• Maintain detailed records of customer interactions and sales data.
• Support sales admin tasks including orders and invoicing.
• Monitor stock levels and assist with product location inquiries.
• Handle customer enquiries via phone, email, and in person.
• Process payments securely and manage cash/card transactions.
• Contribute to promotions, merchandising, and teamwork.

Skills

Customer service

Communication

Organisation

Numeracy

Cash handling

Retail experience

Tools

POS system

Computer literacy

Job description

About the role

Aik Siang Hardware (M) Sdn Bhd is seeking a motivated and customer-focused Sales Assistant to join our team in Batu Pahat, Johor. This is a full-time position that plays a crucial role in delivering exceptional customer service and supporting our sales operations. As a Sales Assistant, you will be the front line of our business, helping to drive customer satisfaction and sales performance whilst maintaining the smooth operation of our sales administration processes.

What you'll be doing

• Greeting customers and providing friendly, professional assistance in identifying their needs and product requirements
• Processing sales transactions accurately and efficiently using point-of-sale systems
• Maintaining detailed and organised records of customer interactions, orders and sales data
• Supporting the sales team with administrative tasks including order entry, invoicing and documentation
• Managing inventory information and assisting with stock levels and product location enquiries
• Responding to customer enquiries via phone, email and in person with prompt and helpful service
• Processing customer payments and handling cash, card and other payment methods securely
• Building and maintaining positive relationships with customers to encourage repeat business and loyalty
• Assisting with promotional activities, product displays and merchandising as required
• Collaborating with team members to ensure a smooth and efficient sales environment

What we're looking for

• Excellent communication and interpersonal skills with a natural ability to engage with customers
• Strong organisational skills with the ability to manage multiple tasks and prioritise effectively
• Proficiency in using computer systems and point-of-sale software, with a willingness to learn new systems
• Accuracy and attention to detail when processing orders, invoices and administrative documentation
• A friendly, professional demeanour and genuine passion for delivering outstanding customer service
• Reliability and punctuality with a commitment to maintaining consistent attendance
• Ability to work independently as well as collaboratively within a team environment
• Basic numeracy skills and the ability to handle cash transactions accurately
• Previous retail or sales administration experience is advantageous but not essential for enthusiastic candidates

About us

Aik Siang Hardware (M) Sdn Bhd is an established hardware supplier dedicated to providing quality products and excellent service to our customers. With a strong presence in the Johor region, we pride ourselves on our commitment to customer satisfaction, competitive pricing and reliable service. Our team is passionate about supporting both trade professionals and retail customers with the products and expertise they need for their projects and requirements.

What we offer

• A competitive salary package commensurate with your skills and experience
• Opportunities for career development and progression within a growing business
• A supportive and collaborative team environment where your contributions are valued
• On-the-job training to develop your product knowledge and sales skills
• Staff discounts on hardware products and selected items
• A stable, full-time position with a well-established company