Sales Administration Specialist — CRM, Docs & Ops Support

YGF Manufacturing; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

YGF Manufacturing in Kuala Lumpur is seeking a Sales Administration professional to join our busy sales team. This full-time role supports our sales operations by handling documentation, correspondence, and CRM updates to enable account managers to build client relationships and close deals.

You will manage quotations, orders, invoices, and contracts; coordinate regional sales inboxes; maintain customer databases; and generate reports to inform management decisions.

Qualifications

• Proven experience in sales administration, sales support, or a similar administrative role within a fast-paced sales environment.
• Excellent written and verbal communication skills in English.
• Strong organisational skills with the ability to manage multiple tasks and priorities simultaneously.
• Proficiency in CRM systems (such as GHL) and Google Suite.
• Attention to detail and accuracy in data entry and documentation.
• Strong problem-solving abilities and a proactive approach to identifying and resolving issues.
• Ability to work collaboratively with cross-functional teams and provide excellent internal customer service.
• Knowledge of sales processes, order management, and business-to-business (B2B) operations.

Responsibilities

• Manage sales documentation, including quotations, purchase orders, invoices, and contracts, ensuring accuracy and timely processing
• Manage the sales inboxes, across multiple regions, following the directions of our Sales team to ensure timely, and accurate responses
• Coordinate communication between sales representatives, customers, and internal departments to ensure smooth transaction flow
• Maintain and update customer databases and sales records, ensuring data integrity and accessibility
• Process customer orders and track delivery schedules, liaising with logistics and warehouse teams
• Prepare sales reports and performance metrics to support management decision-making
• Handle customer inquiries and provide administrative support to resolve issues promptly
• Arrange meetings, prepare meeting materials, and maintain scheduling for the sales team
• Support the development and maintenance of sales documentation templates and procedures
• Assist with sales administrative tasks such as expense tracking, budgeting, and resource allocation
• Contribute to the implementation of sales processes and system improvements
• Manage the CRM and ensure it is up to date, and accurate
• Work with our operations team to implement process improvements and automations

Skills

Sales administration experience

Organizational skills

English communication (written & oral)

CRM proficiency (GHL)

Google Suite proficiency

Attention to detail

Cross-functional collaboration

Knowledge of sales processes (B2B)

Adaptability

Tools

GHL CRM

Google Suite

Job description

YGF Manufacturing in Kuala Lumpur is seeking a Sales Administration professional to join our busy sales team. This full-time role supports our sales operations by handling documentation, correspondence, and CRM updates to enable account managers to build client relationships and close deals.

You will manage quotations, orders, invoices, and contracts; coordinate regional sales inboxes; maintain customer databases; and generate reports to inform management decisions.