Sales Administration in Education

THAVA PROOFREADING AND EDITING SERVICES; Cyberjaya; On-site; MYR 36,000 - 72,000; Full time

Job summary

THAVA PROOFREADING AND EDITING SERVICES in Cyberjaya is seeking a results-driven Sales Coordinator to handle inquiries, quotations, invoices, and core sales activities from office. The role requires extensive phone and email communication and the ability to manage the complete post-sale process while upselling to new and existing clients.

The ideal candidate will have Diploma/Degree/Master's qualifications, strong English and Malay skills, and comfort with academia or research frameworks.

Qualifications

• Experience handling sales activities via email and phone.
• Strong written and verbal communication in English and Malay.
• Ability to manage quotations, invoices, receipts and client follow-ups.
• Knowledge of postgrad research journey is an added advantage.

Responsibilities

• Handle sales activities through email and phone communications.
• Prepare and issue quotations, invoices, and receipts for clients.
• Manage sales-related matters including POs, LOs, client inquiries, and upselling.
• Maintain the database and update records accurately.
• Conduct cold-calling and identify new opportunities from clients.
• Coordinate after-sales process from start to finish.

Skills

Sales

Communication skills

Cold-calling

Customer service

Upselling

Education

Diploma, Degree, or Master's

Tools

Microsoft Excel

Job description

Handle sales activities through email and phone communication. This is a fully office-based role with NO WORK FROM HOME.

Manage sales-related matters including POs, LOs, client enquiries, sales coordination, after-sales relationship management, follow-ups, and upselling.

Prepare and issue quotations, invoices, and receipts for clients.

Basic knowledge of academia, proofreading, and paraphrasing would be an advantage.

Work closely with the sales team to identify new opportunities from both new and existing clients.

Manage the complete internal after-sales process from start to finish.

Update and maintain the company's database accurately and in an organised manner.

Perform other ad-hoc sales-related tasks when required.

Carry out cold-calling activities as part of the sales process.

Requirements

Open to Diploma, Degree, and Master's holders. This role involves frequent phone communication, so applicants who are uncomfortable speaking on the phone may not be suitable.

Knowledge of the postgraduate research journey and research framework for Master's and PhD studies will be an ADDED ADVANTAGE.

Excellent written and verbal communication skills in English and Malay.

Ability to provide high-quality and professional customer service.

Knowledge of Scopus and Web of Science (WoS) will be an ADDED ADVANTAGE.

Advanced or professional-level Microsoft Excel skills will be a HUGE ADVANTAGE.

NO PERSONAL PHONE USAGE DURING WORKING HOURS. A business phone will be provided, and family members may contact the company in the event of an emergency. Applicants who are heavily dependent on their personal phones may not be suitable for this position.

Highly organised, able to work under pressure, and capable of performing effectively with minimal supervision.

Strong problem-solving skills and the ability to take initiative independently.

Strong social and communication skills are required. Applicants must also be able to accept constructive criticism professionally. If you are highly sensitive to criticism, this role may not be suitable for you.