Sales Admin (Customer Service)

Airwiz Air-Cond Parts Sdn Bhd; Kuala Lumpur; On-site; MYR 33,000 - 58,000; Full time

Job summary

Airwiz Air-Cond Parts Sdn Bhd is seeking a motivated Sales Administrator to respond to customer inquiries, provide information on product availability, and process orders and invoices. You will monitor payment follow-ups, generate sales reports, stay updated on product knowledge, and collaborate with marketing and product teams to align sales strategies with promotions.

Fresh graduates are welcome; training will be provided, and Mandarin-speaking candidates will be prioritized as most customers

Qualifications

• Respond to customer inquiries and provide information on product availability
• Manage daily sales administrative tasks, including processing orders and invoices
• Conduct payment follow-ups, ensuring all payments are received prior to shipment/product deliver
• Monitor sales performance metrics and generate reports for management
• Stay updated on existing and new product knowledge to assist customers effectively
• Collaborate with marketing and product teams to align sales strategies with promotional activities
• Ensure adherence to company policies and procedures in all sales operations
• Gather and report customer feedback to the superior for continuous improvement
• Handle additional tasks assigned by the immediate superior as needed
• Fresh graduate/school leavers are encouraged to apply. Training will be provided
• Candidates with ability to converse & write in Mandarin will be prioritized as most of the customers are Chinese speaking
• Most of the correspondence will be via WhatsApp's channel.

Responsibilities

• Respond to customer inquiries and provide information on product availability.
• Manage daily sales administrative task, including processing orders and invoices.
• Conduct payment follow-ups, ensuring all payments are received prior to shipment/product deliver.
• Monitor sales performance metrics and generate reports for management.
• Stay updated on existing and new product knowledge to assist customers effectively.
• Collaborate with marketing and product teams to align sales strategies with promotional activities.
• Ensure adherence to company policies and procedures in all sales operations.
• Gather and report customer feedback to the superior for continuous improvement.
• Handle additional tasks assigned by the immediate superior as needed.

Job description

Respond to customer inquiries and provide information on product availability.

Manage daily sales administrative task, including processing orders and invoices.

Conduct payment follow-ups, ensuring all payments are received prior to shipment/product deliver.

Monitor sales performance metrics and generate reports for management.

Stay updated on existing and new product knowledge to assist customers effectively.

Collaborate with marketing and product teams to align sales strategies with promotional activities.

Ensure adherence to company policies and procedures in all sales operations.

Gather and report customer feedback to the superior for continuous improvement.

Handle additional tasks assigned by the immediate superior as needed.

Fresh graduate/school leavers are encourage to apply. Training will be provided.

Candidates with ability to converse & write in Mandarin will be prioritize as most of the customers are Chinese speaking.

Most of the correspondence will be via WhatsApp's channel.