Sales Admin & Coordination Specialist

BAN NGAI ENGINEERING SDN BHD; Meru; On-site; MYR 39,000 - 58,000; Full time

Benefits offered by this job

Cell phone reimbursement

Company car

Free parking

Maternity leave

Opportunities for promotion

Job summary

BAN NGAI ENGINEERING SDN BHD is seeking a proactive Sales Coordinator to support manufacturing and trading operations. You will coordinate sales activities, manage inquiries, quotations, and order processing to ensure smooth deliveries and customer satisfaction.

Ideal candidates have 1–2 years in sales coordination or admin, strong communication in English and Bahasa Malaysia, and proficiency with Microsoft Office. Mandarin is a bonus.

Qualifications

• 1–2 years in sales coordination or sales administration.
• Experience in engineering, manufacturing, or trading is a plus.
• Proficient in English and Bahasa Malaysia; Mandarin is an advantage.

Responsibilities

• Coordinate daily sales activities and provide administrative support to the sales team in achieving sales targets.
• Handle customer enquiries via phone, WhatsApp, email, and other communication channels in a timely and professional manner.
• Follow up with customers on quotations, sales orders, deliveries, and outstanding requirements.
• Coordinate closely with customers, sales personnel, operations, warehouse, and accounts departments to ensure smooth order processing.
• Monitor sales orders from confirmation through completion and delivery.
• Coordinate delivery schedules and keep customers informed of order status and delivery arrangements.
• Assist sales representatives with customer appointments, follow-ups, quotations, and other sales activities.
• Maintain good relationships with existing customers and follow up on opportunities for repeat business.
• Handle customer feedback and coordinate with relevant departments to resolve issues promptly.
• Support the sales team in identifying and developing new customer opportunities when required.
• Prepare, process, and maintain sales-related documents, quotations, sales orders, delivery documents, and other records.
• Ensure sales information and customer records are properly updated in the relevant ERP/CRM systems.
• Perform other sales coordination and administrative duties as assigned by management.

Skills

Customer service

Communication

Coordination

Multitasking

English proficiency

Bahasa Malaysia proficiency

Mandarin (advantage)

Tools

Microsoft Office

Excel

Word

ERP/CRM systems

Job description

BAN NGAI ENGINEERING SDN BHD is seeking a proactive Sales Coordinator to support manufacturing and trading operations. You will coordinate sales activities, manage inquiries, quotations, and order processing to ensure smooth deliveries and customer satisfaction.

Ideal candidates have 1–2 years in sales coordination or admin, strong communication in English and Bahasa Malaysia, and proficiency with Microsoft Office. Mandarin is a bonus.