Sales Admin

BAN NGAI ENGINEERING SDN BHD; Meru; Presencial; MYR 39 000 - 58 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Cell phone reimbursement

Company car

Free parking

Maternity leave

Opportunities for promotion

Resumo da oferta

BAN NGAI ENGINEERING SDN BHD is seeking a proactive Sales Coordinator to support manufacturing and trading operations. You will coordinate sales activities, manage inquiries, quotations, and order processing to ensure smooth deliveries and customer satisfaction.

Ideal candidates have 1–2 years in sales coordination or admin, strong communication in English and Bahasa Malaysia, and proficiency with Microsoft Office. Mandarin is a bonus.

Qualificações

• 1–2 years in sales coordination or sales administration.
• Experience in engineering, manufacturing, or trading is a plus.
• Proficient in English and Bahasa Malaysia; Mandarin is an advantage.

Responsabilidades

• Coordinate daily sales activities and provide administrative support to the sales team in achieving sales targets.
• Handle customer enquiries via phone, WhatsApp, email, and other communication channels in a timely and professional manner.
• Follow up with customers on quotations, sales orders, deliveries, and outstanding requirements.
• Coordinate closely with customers, sales personnel, operations, warehouse, and accounts departments to ensure smooth order processing.
• Monitor sales orders from confirmation through completion and delivery.
• Coordinate delivery schedules and keep customers informed of order status and delivery arrangements.
• Assist sales representatives with customer appointments, follow-ups, quotations, and other sales activities.
• Maintain good relationships with existing customers and follow up on opportunities for repeat business.
• Handle customer feedback and coordinate with relevant departments to resolve issues promptly.
• Support the sales team in identifying and developing new customer opportunities when required.
• Prepare, process, and maintain sales-related documents, quotations, sales orders, delivery documents, and other records.
• Ensure sales information and customer records are properly updated in the relevant ERP/CRM systems.
• Perform other sales coordination and administrative duties as assigned by management.

Conhecimentos

Customer service

Communication

Coordination

Multitasking

English proficiency

Bahasa Malaysia proficiency

Mandarin (advantage)

Ferramentas

Microsoft Office

Excel

Word

ERP/CRM systems

Descrição da oferta de emprego

We are looking for a proactive, organized, and customer-focused Sales Coordinator / Sales Admin to support our Manufacturing & Trading operations. The successful candidate will be responsible for coordinating sales activities between customers, sales personnel, and internal departments to ensure smooth and efficient order processing.

The role includes handling customer enquiries, preparing and following up on quotations, coordinating sales orders and deliveries, updating customers on order status, and providing timely and professional customer service. The candidate will also assist the sales team with daily administrative and coordination tasks to ensure sales activities are carried out efficiently.

Key Responsibilities

Coordinate daily sales activities and provide administrative support to the sales team in achieving sales targets.

Handle customer enquiries via phone, WhatsApp, email, and other communication channels in a timely and professional manner.

Follow up with customers on quotations, sales orders, deliveries, and outstanding requirements.

Coordinate closely with customers, sales personnel, operations, warehouse, and accounts departments to ensure smooth order processing.

Monitor sales orders from confirmation through completion and delivery.

Coordinate delivery schedules and keep customers informed of order status and delivery arrangements.

Assist sales representatives with customer appointments, follow-ups, quotations, and other sales activities.

Maintain good relationships with existing customers and follow up on opportunities for repeat business.

Handle customer feedback and coordinate with relevant departments to resolve issues promptly.

Support the sales team in identifying and developing new customer opportunities when required.

Prepare, process, and maintain sales-related documents, quotations, sales orders, delivery documents, and other records.

Ensure sales information and customer records are properly updated in the relevant ERP/CRM systems.

Perform other sales coordination and administrative duties as assigned by management.

Requirements

Minimum 1–2 years of experience in sales coordination, sales administration, customer service, sales support, or a related position.

Experience in engineering, manufacturing, construction, machinery, or trading industries will be an added advantage.

Good communication and interpersonal skills.

Good command of English and Bahasa Malaysia, both written and spoken.

Mandarin is an added advantage.

Strong follow-up, coordination, and organisational skills.

Customer-oriented, proactive, responsive, and positive in dealing with customers.

Able to communicate effectively with customers and different internal departments.

Able to work independently, manage multiple tasks, and perform well under pressure.

Proficient in Microsoft Office, particularly Microsoft Excel and Word.

Experience with ERP/CRM systems is an advantage.

Possession of a valid driving licence is an advantage.

Ideal Candidate

We are looking for a proactive, confident, responsive, and customer-focused individual who is good at follow-up and coordination. The ideal candidate should be able to manage multiple tasks, communicate effectively with customers and internal departments, and ensure that sales enquiries, orders, deliveries, and customer requirements are followed through smoothly.

Cell phone reimbursement

Company car

Free parking

Maternity leave

Opportunities for promotion