Sales Admin (Academy)

Info-Tech Systems; Kuala Lumpur; On-site; MYR 39,000 - 67,000; Full time

Benefits offered by this job

Annual Leave, Medical Leave, Special..

Medical Benefit, Group Hospitalization

Flexi Benefit Entitlement

Laptop Provided

Monthly Employee Engagement Events

Job summary

Info-Tech Systems in Kuala Lumpur is seeking a Sales Administrator (Academy) to support sales operations, handle inquiries, generate leads, and coordinate activities.

You will work with the Business Development team to ensure smooth processes, manage quotations and orders, and maintain the CRM with accurate data.

Qualifications

• Diploma or Degree in any related field.
• Strong communication in English, Chinese, and BM.
• Experience in lead generation, telemarketing, or inside sales.
• Experience in admin tasks.
• Good relationship building and networking with clients.
• Willing to travel to Q Sentral, Kuala Lumpur.

Responsibilities

• Conduct market research to identify potential customers and business opportunities.
• Generate leads through inbound and outbound calls, emails, LinkedIn outreach, telemarketing, and canvassing.
• Support the sales team by qualifying leads and arranging appointments with prospective clients.
• Respond to customer enquiries and provide information on the Academy's training programmes and services.
• Identify opportunities to upsell the Company's software solutions and training programmes to existing customers.
• Prepare quotations, process orders, issue finalized invoices and maintain accurate sales records.
• Compile and prepare monthly sales reports and other sales-related documentation.
• Coordinate with customers and internal teams to ensure smooth processing of quotations, orders, and training arrangements.
• Maintain and update customer information and sales activities in the CRM system.
• Perform any other duties and responsibilities as assigned by the Management.

Skills

Lead generation

Telemarketing

Inside sales

CRM management

Customer service

Education

Diploma or Degree in related field

Tools

CRM system

Job description

Sales Administrator (Academy) is responsible for supporting the Academy's sales operations by managing customer enquiries, generating leads, coordinating sales activities, and handling sales administration. This role works closely with the Business Development team to ensure efficient sales processes and excellent customer service.

Main Responsibilities:

• Conduct market research to identify potential customers and business opportunities.
• Generate leads through inbound and outbound calls, emails, LinkedIn outreach, telemarketing, and canvassing.
• Support the sales team by qualifying leads and arranging appointments with prospective clients.
• Respond to customer enquiries and provide information on the Academy's training programmes and services.
• Identify opportunities to upsell the Company's software solutions and training programmes to existing customers.
• Prepare quotations, process orders, issue finalized invoices and maintain accurate sales records.
• Compile and prepare monthly sales reports and other sales-related documentation.
• Coordinate with customers and internal teams to ensure smooth processing of quotations, orders, and training arrangements.
• Maintain and update customer information and sales activities in the CRM system.
• Perform any other duties and responsibilities as assigned by the Management.

Main Requirements:

• Diploma or Degree in any related field.
• Strong communication and interpersonal skills in English, Chinese, BM.
• Proven experience in lead generation, telemarketing, or inside sales.
• Proven experience in admin task.
• Good relationship building and networking with clients from previous experience.
• Strong business sense and industry expertise.
• Able to work independently with minimal supervision.
• Willing to travel to Q Sentral, Kuala Lumpur.

The Package:

• Basic Salary
• Annual Leave, Medical Leave, Special Granted Leaves
• Medical Benefit, Group Hospitalization Insurance
• Flexi Benefit Entitlement, Laptop Provided, Monthly Employee Engagement Events
• Working Hours: 9:00AM - 6:00PM (Monday – Friday)
• Grow career with clear opportunities for advancement and professional development
• Office location easy access to public transportation [KL Sentral Station (e.g. MRT, LRT, Monorail, KTM)]