Account Manager - Industrial Automation

Randstad Malaysia; George Town; On-site; MYR 120,000 - 180,000; Full time

Job summary

Randstad Malaysia, a leading industrial automation provider based in Penang, drives Industry 4.0 transformation with a portfolio including advanced material handling, warehouse automation, robotics, and smart factory digital platforms.

This role focuses on protecting, growing, and strengthening relationships across active client accounts as the primary commercial strategist to expand account share and secure long-term partnerships.

Qualifications

• Bachelor's degree or higher in Business, Marketing, Engineering, or related field.
• 3–5 years in B2B key account management or sales in industrial settings.
• Proven track record managing installed bases of machinery or automation systems.
• Strong pricing, margin control, and contract negotiation skills.
• Excellent communication and cross-functional coordination.

Responsibilities

• Develop tailored account strategies to increase share of wallet and repeat orders.
• Identify new plant opportunities for SmartOps platforms and renewals.
• Prepare commercial quotations and negotiate terms; manage renewals.
• Collaborate with finance to manage billing milestones and collections.
• Serve as primary escalation point for client satisfaction and updates.

Skills

Account Management

Sales

Negotiation

Communication

Cross-functional Collaboration

Pricing

Education

Bachelor's or higher in Business/Engineering/Marketing

Job description

Job Highlights

• Competitive base salary package with guaranteed stability and attractive benefits.

• High-growth potential managing established, high-value smart factory accounts.

• Strategic exposure to leading semiconductor and electronics manufacturing leaders.

About the Company

We are a leading industrial automation provider based in Penang, driving Industry 4.0 transformation. Our portfolio includes advanced material handling, warehouse automation, robotics, and smart factory digital platforms.

About the Job

This position focuses on protecting, growing, and strengthening relationships across our active client accounts. You will serve as the primary commercial strategist to expand account share and secure long-term partnerships.

Key Responsibilities

• Develop tailored account strategies to increase share of wallet and repeat machinery orders.

• Identify new plant opportunities for SmartOps digital platforms and ongoing service renewals.

• Prepare commercial quotations, negotiate agreement terms, and manage contract renewals.

• Collaborate with internal finance teams to manage billing milestones and payment collection.

• Act as the primary escalation point for client satisfaction, issue resolution, and operational updates.

Skills & Experience Required

• Bachelor's Degree in Business, Marketing, Engineering, or a related field.

• 3 to 5 years of B2B key account management or sales experience in industrial environments.

• Proven track record managing installed bases for machinery, equipment, or automation systems.

• Strong commercial acumen in pricing, margin maintenance, and contract negotiations.

• Excellent communication and cross-functional coordination skills.

skills

no additional skills required

qualifications

no additional qualifications required

education

Associate Degree/Diploma