SaaS Renewal & Growth Manager | Protect ARR, Upsell

Siemens; Bayan Lepas; Hybrid; MYR 120,000 - 180,000; Full time

Job summary

Siemens is seeking a Renewal Account Manager to own the renewal and expansion journey across a portfolio of mid-market and enterprise customers. You will lead commercial negotiations, protect ARR, and identify upsell opportunities while coordinating with Sales, Finance and Legal to ensure successful renewals.

The role requires a commercially driven SaaS professional; regional travel and a hybrid work arrangement are expected as you drive renewal strategy and revenue growth across the customer

Qualifications

• Minimum 5 years of renewals, customer success experience in SaaS/software.
• Proven track record of hitting renewal, retention, and ARR targets.
• Strong negotiation and stakeholder management skills.
• Ability to manage mid-market and enterprise customer relationships.

Responsibilities

• Own end-to-end renewal and expansion across assigned portfolio.
• Develop renewal strategies to protect recurring revenue and maximize retention.
• Lead pricing, contract, proposal, and renewal discussions with customers.
• Identify upsell/cross-sell opportunities to grow ARR.
• Proactively identify churn risks and set mitigation plans.
• Collaborate with Sales, Finance, Legal and Operations to ensure renewals.
• Maintain a 180-day rolling renewal forecast for visibility.

Skills

Renewals management

Customer success strategy

SaaS knowledge

Account management

Forecasting & analytics

Education

Bachelor's degree in Business, Finance, or related discipline

Tools

Power BI

Excel

CRM platforms

PowerPoint

Job description

Siemens is seeking a Renewal Account Manager to own the renewal and expansion journey across a portfolio of mid-market and enterprise customers. You will lead commercial negotiations, protect ARR, and identify upsell opportunities while coordinating with Sales, Finance and Legal to ensure successful renewals.

The role requires a commercially driven SaaS professional; regional travel and a hybrid work arrangement are expected as you drive renewal strategy and revenue growth across the customer