Enterprise Renewal & Growth Strategist

VEEAM SOFTWARE MALAYSIA SDN. BHD.; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Vacation days

Private medical insurance

Dental insurance

Life insurance

Flexible spending allowance

Learning & development

Job summary

Veeam Software Malaysia Sdn. Bhd. is seeking an Customer Success Renewal Representative for Enterprise accounts in Kuala Lumpur. You will own end-to-end renewal processes, coordinate with account teams, and drive renewal and growth opportunities.

The role requires strong renewal experience, data analysis skills, and the ability to collaborate with Sales, CS, and Legal. A proactive, stakeholder-focused mindset will help expand our enterprise footprint.

Qualifications

• 3+ years in Sales, Account Management, Customer Success, Renewals or related roles.
• Analytical and proficient with Excel; able to analyze data to drive renewal decisions.
• Proven track record of meeting or exceeding quotas in enterprise accounts.
• Experience supporting large, technically complex enterprise customers.

Responsibilities

• Own end-to-end renewal process for Enterprise accounts and drive growth.
• Forecast, analyze data, and provide renewal strategies to reduce churn.
• Coordinate with sales, CS, legal, and deal desk to finalize renewals.
• Educate customers on product features and upsell premium offerings.
• Maintain accurate activity records in Salesforce and manage stakeholders.

Skills

Renewals

Account management

Salesforce.com

Excel

Data analysis

Communication

Tools

Salesforce.com

Excel

Job description

Veeam Software Malaysia Sdn. Bhd. is seeking an Customer Success Renewal Representative for Enterprise accounts in Kuala Lumpur. You will own end-to-end renewal processes, coordinate with account teams, and drive renewal and growth opportunities.

The role requires strong renewal experience, data analysis skills, and the ability to collaborate with Sales, CS, and Legal. A proactive, stakeholder-focused mindset will help expand our enterprise footprint.