renewal account manager

RecruitFirst; Malaysia; On-site; MYR 112,000 - 167,000; Full time

Job summary

RecruitFirst in Malaysia is seeking an experienced Renewal & Customer Success professional to own renewal performance, retention and expansion across a regional portfolio.

You will drive aggressive renewal strategies, lead pricing and contract discussions, and hunt for upsell opportunities to grow recurring revenue while managing risk and maintaining strong customer relationships. Fluency in English and willingness to travel regionally are important.

Qualifications

• Minimum 5 years in renewals or customer success within a SaaS/software company.
• Proven track record hitting renewal, retention and recurring revenue targets.
• Experience managing mid-market and/or enterprise relationships and negotiations.
• Deep understanding of SaaS models, licensing, retention and expansion strategies.
• Commercial instinct to identify additional revenue beyond renewals.
• Confident in engaging stakeholders from ops to senior leadership.
• Strong analytical/forecasting skills; translate data into action.
• Proactive, risk-aware with ownership mindset.
• Detail-oriented with CRM discipline and pipeline management.
• Proficient in Excel, PowerPoint; CRM familiarity; Power BI a plus.
• Bachelor-level degree in Business, Finance, or related field.
• Excellent English communication; Southeast Asian language an advantage.
• Willingness to travel regionally when required.

Responsibilities

• Own the number: end-to-end renewal performance, retention and expansion.
• Drive renewals with aggressive, account-specific strategies.
• Lead pricing, contract, proposal and renewal discussions.
• Hunt for growth: upsell, cross-sell and expansion opportunities.
• Identify churn risks and build mitigation plans with internal teams.
• Build trusted relationships with key stakeholders and decision-makers.
• Accelerate SaaS adoption and transition customers to subscriptions.
• Shape renewal strategies using usage, licensing trends and milestones.
• Ensure renewal execution with cross-functional partners.
• Maintain a 180-day renewal forecast for leadership visibility.

Skills

Renewals

Customer success

SaaS

Negotiations

CRM platforms

Excel

PowerPoint

Power BI

English communication

Regional travel

Education

Bachelor's degree in Business or Finance

Tools

CRM platforms

Power BI

Excel

PowerPoint

Job description

Overview

Job-type Full-Time Job Category Industrial Engineering Industries Engineering, IT Salary MYR 10,000 - 15,000 /Month

Who you'll be working for

A German MNC and global technology leader in industrial automation, smart infrastructure and digital solutions.

What requirements you'll need to be eligible

• Minimum 5 years of experience in renewals, customer success within SaaS/software company.


• A proven track record of hitting or exceeding renewal, retention, and recurring revenue targets.


• Strong experience managing mid-market and/or enterprise customer relationships and commercial negotiations.


• Deep understanding of SaaS, subscription models, recurring revenue, licensing, retention, and expansion strategies.


• A strong commercial instinct — you naturally look beyond the renewal to identify where the next dollar of revenue can come from.


• Confidence engaging and influencing stakeholders from operational teams through to senior decision-makers and executives.


• Strong analytical and forecasting skills, with the ability to turn customer and commercial data into action.


• A proactive mindset and the ability to spot risks early, move quickly, and take ownership.


• Exceptional attention to detail, CRM discipline, and pipeline management skills.


• Strong proficiency in Microsoft Excel, PowerPoint, and CRM platforms; Power BI experience is a plus.


• A Bachelor's degree in Business, Finance, or a related discipline.


• Excellent written and verbal communication skills in English; an additional Southeast Asian language is an advantage.


• Willingness to travel regionally when required.

What you'll be doing on the job

• Own the number: Take end-to-end accountability for renewal performance, revenue retention, and expansion across your assigned customer portfolio.


• Drive renewals: Develop and execute aggressive, account-specific renewal strategies that protect recurring revenue and maximize retention.


• Win commercial negotiations: Lead pricing, contract, proposal, and renewal discussions with customers and partners to achieve strong commercial outcomes.


• Hunt for growth: Identify and convert upsell, cross-sell, and expansion opportunities, increasing customer lifetime value and recurring revenue.


• Stay ahead of risk: Proactively identify churn risks, understand the root cause, build mitigation plans, and mobilize internal teams before risks escalates.


• Create customer value: Build trusted relationships with decision-makers and key stakeholders, understand their business priorities, and position solutions that deliver measurable value


• Accelerate SaaS adoption: Help customers transition from perpetual models to SaaS subscriptions, driving long-term recurring revenue growth.


• Think commercially: Use customer usage, licensing trends, contract milestones, and business data to shape renewal and expansion strategies.


• Drive execution: Partner closely with Sales, Pre-Sales, Finance, Operations, Legal, and other teams to ensure every renewal is executed efficiently and professionally.


• Own the forecast: Maintain a highly accurate 180-day rolling renewal forecast, providing leadership with clear visibility of revenue, risks, and opportunities.


• Raise the bar: Continuously identify ways to improve renewal processes, forecasting, customer engagement, and commercial performance.