Renewal Account Manager

Siemens; Bayan Lepas; Hybrid; MYR 120,000 - 180,000; Full time

Job summary

Siemens is seeking a Renewal Account Manager to own the renewal and expansion journey across a portfolio of mid-market and enterprise customers. You will lead commercial negotiations, protect ARR, and identify upsell opportunities while coordinating with Sales, Finance and Legal to ensure successful renewals.

The role requires a commercially driven SaaS professional; regional travel and a hybrid work arrangement are expected as you drive renewal strategy and revenue growth across the customer

Qualifications

• Minimum 5 years of renewals, customer success experience in SaaS/software.
• Proven track record of hitting renewal, retention, and ARR targets.
• Strong negotiation and stakeholder management skills.
• Ability to manage mid-market and enterprise customer relationships.

Responsibilities

• Own end-to-end renewal and expansion across assigned portfolio.
• Develop renewal strategies to protect recurring revenue and maximize retention.
• Lead pricing, contract, proposal, and renewal discussions with customers.
• Identify upsell/cross-sell opportunities to grow ARR.
• Proactively identify churn risks and set mitigation plans.
• Collaborate with Sales, Finance, Legal and Operations to ensure renewals.
• Maintain a 180-day rolling renewal forecast for visibility.

Skills

Renewals management

Customer success strategy

SaaS knowledge

Account management

Forecasting & analytics

Education

Bachelor's degree in Business, Finance, or related discipline

Tools

Power BI

Excel

CRM platforms

PowerPoint

Job description

Location(s)

- Bayan Lepas - Pulau Pinang - Malaysia

Renewal Account Manager | Drive ARR. Own Growth. Shape Customer Success.

The Opportunity

Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

Are you a commercially driven SaaS professional who thrives on winning renewals, protecting ARR, and uncovering growth opportunities? We’re looking for an ambitious Renewal Account Manager to take full ownership of the renewal and expansion journey across a portfolio of mid-market and enterprise customers. This is not a passive account management role. You will be at the forefront of our recurring revenue strategy - identifying renewal risks before they become problems, leading high-value commercial negotiations, protecting ARR, and turning renewal conversations into opportunities for upsell, cross-sell, and expansion. If you are energized by targets, confident in commercial conversations, highly proactive, and motivated by measurable results, this is an opportunity to make a direct and visible impact on business growth.

What You’ll Own

• Own the number: Take end-to-end accountability for renewal performance, revenue retention, and expansion across your assigned customer portfolio.
• Drive renewals: Develop and execute aggressive, account-specific renewal strategies that protect recurring revenue and maximize retention.
• Win commercial negotiations: Lead pricing, contract, proposal, and renewal discussions with customers and partners to achieve strong commercial outcomes.
• Hunt for growth: Identify and convert upsell, cross-sell, and expansion opportunities, increasing customer lifetime value and recurring revenue.
• Stay ahead of risk: Proactively identify churn risks, understand the root cause, build mitigation plans, and mobilize internal teams before risks escalates.
• Create customer value: Build trusted relationships with decision-makers and key stakeholders, understand their business priorities, and position solutions that deliver measurable value
• Accelerate SaaS adoption: Help customers transition from perpetual models to SaaS subscriptions, driving long-term recurring revenue growth.
• Think commercially: Use customer usage, licensing trends, contract milestones, and business data to shape renewal and expansion strategies.
• Drive execution: Partner closely with Sales, Pre-Sales, Finance, Operations, Legal, and other teams to ensure every renewal is executed efficiently and professionally.
• Own the forecast: Maintain a highly accurate 180-day rolling renewal forecast, providing leadership with clear visibility of revenue, risks, and opportunities.
• Raise the bar: Continuously identify ways to improve renewal processes, forecasting, customer engagement, and commercial performance.

What We’re Looking For

• Minimum 5 years of experience in renewals, customer success within SaaS/software company.
• A Bachelor's degree in Business, Finance, or a related discipline.
• A proven track record of hitting or exceeding renewal, retention, and recurring revenue targets.
• Strong experience managing mid-market and/or enterprise customer relationships and commercial negotiations.
• Deep understanding of SaaS, subscription models, recurring revenue, licensing, retention, and expansion strategies.
• A strong commercial instinct - you naturally look beyond the renewal to identify where the next dollar of revenue can come from.
• Confidence engaging and influencing stakeholders from operational teams through to senior decision‑makers and executives.
• Strong analytical and forecasting skills, with the ability to turn customer and commercial data into action.
• A proactive mindset and the ability to spot risks early, move quickly, and take ownership.
• Exceptional attention to detail, CRM discipline, and pipeline management skills.
• Proven ability to multitask, manage priorities, and thrive in high-pressure, fast‑paced environments.
• Working experience in an MNC is preferred.
• Strong proficiency in Microsoft Excel, PowerPoint, and CRM platforms; Power BI experience is a plus.
• Excellent written and verbal communication skills in English; an additional Southeast Asian language is an advantage.
• Willingness to travel regionally when required.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

#LI-PLM #LI-Hybrid #SWSaaS