SaaS Renewal & Growth Manager

RecruitFirst; Malaysia; On-site; MYR 112,000 - 167,000; Full time

Job summary

RecruitFirst in Malaysia is seeking an experienced Renewal & Customer Success professional to own renewal performance, retention and expansion across a regional portfolio.

You will drive aggressive renewal strategies, lead pricing and contract discussions, and hunt for upsell opportunities to grow recurring revenue while managing risk and maintaining strong customer relationships. Fluency in English and willingness to travel regionally are important.

Qualifications

• Minimum 5 years in renewals or customer success within a SaaS/software company.
• Proven track record hitting renewal, retention and recurring revenue targets.
• Experience managing mid-market and/or enterprise relationships and negotiations.
• Deep understanding of SaaS models, licensing, retention and expansion strategies.
• Commercial instinct to identify additional revenue beyond renewals.
• Confident in engaging stakeholders from ops to senior leadership.
• Strong analytical/forecasting skills; translate data into action.
• Proactive, risk-aware with ownership mindset.
• Detail-oriented with CRM discipline and pipeline management.
• Proficient in Excel, PowerPoint; CRM familiarity; Power BI a plus.
• Bachelor-level degree in Business, Finance, or related field.
• Excellent English communication; Southeast Asian language an advantage.
• Willingness to travel regionally when required.

Responsibilities

• Own the number: end-to-end renewal performance, retention and expansion.
• Drive renewals with aggressive, account-specific strategies.
• Lead pricing, contract, proposal and renewal discussions.
• Hunt for growth: upsell, cross-sell and expansion opportunities.
• Identify churn risks and build mitigation plans with internal teams.
• Build trusted relationships with key stakeholders and decision-makers.
• Accelerate SaaS adoption and transition customers to subscriptions.
• Shape renewal strategies using usage, licensing trends and milestones.
• Ensure renewal execution with cross-functional partners.
• Maintain a 180-day renewal forecast for leadership visibility.

Skills

Renewals

Customer success

SaaS

Negotiations

CRM platforms

Excel

PowerPoint

Power BI

English communication

Regional travel

Education

Bachelor's degree in Business or Finance

Tools

CRM platforms

Power BI

Excel

PowerPoint

Job description

RecruitFirst in Malaysia is seeking an experienced Renewal & Customer Success professional to own renewal performance, retention and expansion across a regional portfolio.

You will drive aggressive renewal strategies, lead pricing and contract discussions, and hunt for upsell opportunities to grow recurring revenue while managing risk and maintaining strong customer relationships. Fluency in English and willingness to travel regionally are important.