Russian-Speaking Customer Service Advisor I

CNX; Kuala Lumpur; On-site; MYR 24,000 - 40,000; Full time

Job summary

CNX in Kuala Lumpur is seeking an Advisor I, Customer Service to handle inbound/outbound calls and online inquiries, ensuring quality service and issue resolution. You will interact with customers, understand needs, and provide clear guidance while maintaining high service standards.

Ideal candidates have a high school diploma and a few months of experience, with strong PC skills and the ability to work in a fast-paced environment. The role is full-time and on-site at MYS Kuala Lumpur Sentral.

Qualifications

• Courteous with strong customer service orientation.
• Strong written and verbal communication skills.
• Proficient computer navigation and PC knowledge.
• Able to multitask and work in a fast-paced environment.

Responsibilities

• Ensure service delivery meets KPIs.
• Clarify customer requirements and provide resolutions.
• Demonstrate empathy and build rapport with customers.
• Greet customers politely and professionally.
• Maintain knowledge of products and services.
• Document and complete customer interactions accurately.
• Participate in activities to improve customer satisfaction and performance.
• Offer additional products and/or services.
• Track and retrieve information in call tracking databases.
• Respond to inquiries by guiding to published materials or senior staff.

Skills

Customer service

Communication

PC literacy

Team player

Multitasking

Education

High school diploma

Job description

CNX in Kuala Lumpur is seeking an Advisor I, Customer Service to handle inbound/outbound calls and online inquiries, ensuring quality service and issue resolution. You will interact with customers, understand needs, and provide clear guidance while maintaining high service standards.

Ideal candidates have a high school diploma and a few months of experience, with strong PC skills and the ability to work in a fast-paced environment. The role is full-time and on-site at MYS Kuala Lumpur Sentral.