English-Speaking Customer Service Advisor I

cnx; Cyberjaya; On-site; MYR 33,000 - 47,000; Full time

Job summary

CNX in Cyberjaya, Malaysia is seeking an Advisor I, Customer Service – English, to handle inbound and outbound calls or online inquiries. You will provide customer support and resolve routine problems regarding the client’s products or services while aiming to meet contractual KPIs.

The ideal candidate has a high school diploma with 3–6 months of relevant experience, strong communication and computer skills, and the ability to work well both as a team member and independently in a fast-paced

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.

Responsibilities

• Meet KPIs by delivering quality service.
• Clarify customer requirements and provide resolution.
• Listen with empathy and build rapport with customers.
• Greet customers in a courteous, professional manner.
• Maintain knowledge of client products and services.
• Prepare complete and accurate work and note accounts as required.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track and retrieve information in call tracking database.
• Respond to inquiries by referring to published materials or senior staff.

Skills

Customer service orientation

Communication skills

Computer literacy

multitasking

Teamwork/independence

Empathy

Patience

Education

High school diploma

Job description

CNX in Cyberjaya, Malaysia is seeking an Advisor I, Customer Service – English, to handle inbound and outbound calls or online inquiries. You will provide customer support and resolve routine problems regarding the client’s products or services while aiming to meet contractual KPIs.

The ideal candidate has a high school diploma with 3–6 months of relevant experience, strong communication and computer skills, and the ability to work well both as a team member and independently in a fast-paced