Malay-Speaking Customer Service Advisor I

cnx; Cyberjaya; On-site; MYR 24,000 - 36,000; Full time

Job summary

CNX in Cyberjaya, Malaysia, is seeking an Advisor I, Customer Service – Malay, to join our frontline support team. You will address customer questions, resolve issues, and aim to meet service KPIs while maintaining professionalism in Malay.

The role emphasizes empathy, strong communication, and accurate documentation of interactions. You will greet customers, clarify requirements, and leverage product knowledge to deliver timely solutions.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong customer service orientation and empathy.
• Able to multitask and maintain accuracy in a fast-paced environment.
• Willing to rotate shifts as required by location.

Responsibilities

• Ensure service delivered to customers meets KPIs.
• Clarify customer requirements; probe for understanding.
• Listen attentively; build rapport with the customer.
• Greet customers in a courteous, friendly, professional manner.
• Maintain basic knowledge of client products and services.
• Prepare complete and accurate work; annotate accounts as required.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to inquiries by referring to published materials or senior staff.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Empathy

Teamwork

Shift flexibility

Education

High school diploma

Job description

CNX in Cyberjaya, Malaysia, is seeking an Advisor I, Customer Service – Malay, to join our frontline support team. You will address customer questions, resolve issues, and aim to meet service KPIs while maintaining professionalism in Malay.

The role emphasizes empathy, strong communication, and accurate documentation of interactions. You will greet customers, clarify requirements, and leverage product knowledge to deliver timely solutions.