Tech Retail Specialist — Personalize Solutions & Service

Apple Inc.; Putrajaya; On-site; MYR 28,000 - 39,000; Full time

Job summary

Apple Inc. is seeking an energetic Specialist in Malaysia to deliver exceptional in-store customer service and tailor recommendations to individual needs. You will help customers explore Apple products, services, and ownership options while maintaining product knowledge and accuracy in the store environment.

This role emphasizes flexibility in scheduling, inclusion, and teamwork as part of a dynamic retail team dedicated to creating a best‑in‑class ownership experience for Apple customers.

Qualifications

• Availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and approved accommodations.
• Proficient in the local language, both written and spoken.
• Knowledge of Apple products and services.
• Ability to personalize solutions based on customer needs and communicate effectively.
• Ability to work in a fast-paced environment and handle multiple customers.

Responsibilities

• Deliver excellent service by understanding customer needs and presenting relevant products and services.
• Educate customers on Apple products, services, and purchase options.
• Support peers and share knowledge about products and options.
• Contribute to an inclusive environment and demonstrate Apple’s values.
• Perform other tasks in store as needed, including general customer service and support.

Skills

Customer service

Communication

Upselling

Teamwork

Job description

Apple Inc. is seeking an energetic Specialist in Malaysia to deliver exceptional in-store customer service and tailor recommendations to individual needs. You will help customers explore Apple products, services, and ownership options while maintaining product knowledge and accuracy in the store environment.

This role emphasizes flexibility in scheduling, inclusion, and teamwork as part of a dynamic retail team dedicated to creating a best‑in‑class ownership experience for Apple customers.