Device Repair Expert & Tech Support Pro

Apple, Inc.; Selangor; On-site; MYR 54,000 - 67,000; Full time

Job summary

Apple Retail in Malaysia is seeking a Technical Expert who performs repairs on iPhone and Apple products while educating customers on repair options and services. You will deepen knowledge of Apple products and repair processes to support efficient, high-quality repairs.

In this role, you troubleshoot, diagnose, and resolve service concerns for Apple hardware and software, provide excellent service by understanding customer needs, and present product and service recommendations.

Qualifications

• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled.
• Have experience in retail or sales, or related work experience.
• Have the ability to visually inspect hardware and the fine motor skills to safely conduct repairs.
• Have experience troubleshooting hardware and software issues in a customer service environment.
• Be proficient in the local language, both written and spoken.

Responsibilities

• Perform repairs on iPhone and other Apple products as required and educate customers about repair options and Apple products and services.
• Deepen extensive knowledge of Apple products, services, and repair processes to support efficient repairs.
• Troubleshoot, diagnose, repair, and resolve service concerns for select Apple hardware and software.
• Provide excellent service by understanding customer needs, offering product/service recommendations, and educating on relevant ways to buy.
• Collaborate with team leaders to identify recurring repair problems and provide feedback to Apple.
• Contribute to an inclusive environment by respecting differences and upholding Apple's values.

Skills

Retail experience

Hardware inspection

Troubleshooting

Local language

Flexible schedule

Job description

Apple Retail in Malaysia is seeking a Technical Expert who performs repairs on iPhone and Apple products while educating customers on repair options and services. You will deepen knowledge of Apple products and repair processes to support efficient, high-quality repairs.

In this role, you troubleshoot, diagnose, and resolve service concerns for Apple hardware and software, provide excellent service by understanding customer needs, and present product and service recommendations.