Sports Store Supervisor & Customer Experience Lead

Sports Express; Kampung Cheng; On-site; MYR 33,000 - 56,000; Full time

Job summary

Sports Express in Malaysia seeks a Store Supervisor to lead the retail floor, deliver excellent customer service and oversee daily store operations on the shop floor.

You will supervise staff, handle stock, prepare orders and quotations, and ensure accurate order processing while maintaining attractive product displays and stock counts.

The role requires organised, customer-focused individuals with basic computer skills and a willingness to engage shoppers on the showroom floor.

Qualifications

• Retail or sales experience
• Experience supervising or leading staff
• Comfortable talking to customers
• Organised and responsible
• Able to handle customer orders accurately
• Basic computer skills
• Willing to work on the shop floor
• Sports knowledge is a bonus

Responsibilities

• Serve walk-in customers and recommend suitable sports products
• Handle sales and cashier duties
• Answer product enquiries and handle customer complaints and issues
• Receive and process customer orders
• Prepare order forms and quotations where required
• Confirm product, quantity, pricing and customer requirements
• Coordinate orders with relevant staff and teams
• Oversee daily opening and closing procedures
• Ensure products are properly displayed and replenished
• Monitor stock levels and assist with stock counting

Skills

Retail sales

Customer service

Staff supervision

Communication

Organization

Tools

POS software

Job description

Sports Express in Malaysia seeks a Store Supervisor to lead the retail floor, deliver excellent customer service and oversee daily store operations on the shop floor.

You will supervise staff, handle stock, prepare orders and quotations, and ensure accurate order processing while maintaining attractive product displays and stock counts.

The role requires organised, customer-focused individuals with basic computer skills and a willingness to engage shoppers on the showroom floor.