Retail Assistant Store Manager (KLIA 2)

MAXIS Malaysia; Malaysia; On-site; MYR 70,000 - 110,000; Full time

Job summary

Maxis Malaysia is seeking a dynamic Executive of Maxis Centre to drive operational excellence in our retail stores and deliver unmatched customer experiences. You will lead a team, implement effective processes, and champion a culture of service and performance.

The role requires a professional certificate or degree, at least four years in telecom or retail, strong communication skills, and the ability to train and motivate staff; Mandarin is a plus.

Qualifications

• Professional certificate or degree in a related field.
• Minimum 4 years in telecommunications or retail industries.
• Experience in product demonstrations preferred.
• Strong communication, written and spoken English.
• Mandarin language skills an added advantage.
• Tech-literate with proficiency in MS Office.

Responsibilities

• Drive operational excellence by creating a conducive customer journey that leads to speedy and effective resolutions for customers and promoting self-serve.
• Ensure seamless operations in terms of cash, inventory, floor and in-store merchandising management.
• Focus on career growth and development of the staff in terms of ensuring high operational standards by consistently providing support, leadership, mentoring and coaching as a role model.
• To manage in-store customer experience by creating conducive customer journey, understanding crowd pattern, and executing smart scheduling for staff.
• Enforce quality and compliance to standard policies and procedures.

Skills

Tech savvy

Microsoft Office

English communication

Mandarin language advantage

People leadership

Education

Professional Certificate / Diploma / Degree or equivalent

Tools

Microsoft Office

Job description

Are you ready to get ahead in your career? We want to empower you to turn your ambitions into achievements. We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

The Executive of Maxis Centre is the store’s second person in command and will be focusing in driving operational excellence to deliver and unmatched customer experience at retail. Manage store performance in terms of creating conducive customer journey, speedy and effective resolutions and achieving quality and compliance to standard policies and procedures. To lead, motivate, engage and develop the team to have great service and performance culture. Be a Maxis ambassador who believes that face-to-face interactions play an important role in creating LIKE moments for customers.

What are you accountable for?

• To drive operational excellence by creating a conducive customer journey that leads to speedy and effective resolutions for customers and promoting self-serve
• Ensure seamless operations in terms of cash, inventory, floor and in-store merchandising management
• Focus on career growth and development of the staff in terms of ensuring high operational standards by consistently providing support, leadership, mentoring and coaching as a role model
• To manage in-store customer experience by creating conducive customer journey, understanding crowd pattern, and executing smart scheduling for staff
• Enforce quality and compliance to standard policies and procedures

What do you need to have for this role?

• Professional Certificate / Diploma / Degree or its equivalent
• Relevant work experience of minimum 4 years in telecommunications or retail industries preferred
• Experience in showcasing and conducting product demonstrations preferred
• Tech savvy and computer literate
• Proficient in Microsoft, Word, Excel and PowerPoint
• Excellent communication, written and interpersonal skills
• Strong verbal and written English language
• Obsessed with customers, passionate about sales, competitive spirit, and understands people through interactive conversations
• Mandarin-speaking is an added advantage
• Personal traits: Positive, Passionate, Collaborative, Creative, A self-starter, Ability to perform under pressure in a challenging environment, a team player and leadership qualities
• No fraud cases/blacklist history

Maxis values diverse voices & people.

We hire and reward our employees based on capability & performance - regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Tomorrow Begins Today We are the leading integrated telco in Malaysia, connecting people and business to a world of possibilities. Tomorrow Begins Today, as we make aspiration achievable today with reliable connectivity and simple experiences. We deeply believe that the key element to our success has always been our people. Visit our careers page to learn more about #LifeAtMaxis. #SimplyMaxis Culture To realise our shared vision to be the leading integrated telco in Malaysia, we have embedded the language of commitment, performance, and possibilities to embody our culture values. Our #SimplyMaxis culture encompasses four values which are 'Keep It Simple', 'Focus On Real Customer Needs', 'Go For Gold', and 'Celebrate Winning Together'. Watch these videos and hear from our people who live and breathe our #SimplyMaxis culture.