Retail Assistant Store Manager (KLIA 2)

Maxis; Sepang; On-site; MYR 47,000 - 78,000; Full time

Job summary

Maxis is seeking an Executive at Maxis Centre to lead store operations and deliver exceptional customer experiences at the retail level. You will drive performance, motivate and coach staff, and ensure compliant, high-quality service in a dynamic environment.

The role emphasizes leadership, coaching, and hands-on management to create LIKE moments for customers and strengthen brand presence in Malaysia.

Qualifications

• Bachelor-level certificate/diploma/degree or equivalent required.
• Minimum 4 years in telecommunications or retail sectors, preferably with product demos.
• Tech-savvy and computer literate; proficient in Microsoft Word, Excel, PowerPoint.

Responsibilities

• Drive operational excellence to deliver an unmatched in-store customer experience.
• Manage store performance: customer journey, resolutions, compliance to policies.

Skills

Leadership

Communication

Teamwork

Sales mindset

Customer focus

Education

Diploma / Degree or equivalent

Tools

Microsoft Office

Job description

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

The Executive of Maxis Centre is the store’s second person in command and will be focusing in driving operational excellence to deliver and unmatched customer experience at retail. Manage store performance in terms of creating conducive customer journey, speedy and effective resolutions and achieving quality and compliance to standard policies and procedures. To lead, motivate, engage and develop the team to have great service and performance culture. Be a Maxis ambassador who believes that face-to-face interactions play an important role in creating LIKE moments for customers.

What are you accountable for?

• To drive operational excellence by creating a conducive customer journey that leads to speedy and effective resolutions for customers and promoting self-serve
• Ensure seamless operations in terms of cash, inventory, floor and in-store merchandising management
• Focus on career growth and development of the staff in terms of ensuring high operational standards by consistently providing support, leadership, mentoring and coaching as a role model
• To manage in-store customer experience by creating conducive customer journey, understanding crowd pattern, and executing smart scheduling for staff
• Enforce quality and compliance to standard policies and procedures

What do you need to have for this role?

• Professional Certificate / Diploma / Degree or its equivalent
• Relevant work experience of minimum 4 years in telecommunications or retail industries preferred. Experience in showcasing and conducting product demonstrations preferred.
• Tech savvy and computer literate. Proficient in Microsoft, Word, Excel and PowerPoint
• Excellent communication, written and interpersonal skills. Strong verbal and written English language
• Obsessed with customers, passionate about sales, competitive spirit, and understands people through interactive conversations
• Mandarin-speaking is an added advantage
• Personal traits: Positive, Passionate, Collaborative, Creative, A self-starter, Ability to perform under pressure in a challenging environment, a team player and leadership qualities
• No fraud cases/blacklist history

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.