Retail Store Leader: Service, Ops & Growth

Menara Maxis; Kuala Lumpur; Hybrid; MYR 35,000 - 52,000; Full time

Job summary

Maxis is hiring a Retail Assistant Store Manager for KLCC, Kuala Lumpur. You will drive store operations, lead a high-performing team, and enhance the customer journey to deliver swift resolutions and exceptional service.

Reporting to HoMC, you will oversee cash, inventory, floor merchandising, staff scheduling, and compliance with policies. If you thrive in a fast-paced environment and value inclusivity, join Maxis to grow with a dynamic team.

Responsibilities

• Drive operational excellence by creating a conducive customer journey and ensuring speedy resolutions.
• Ensure seamless operations in cash, inventory, floor, and in-store merchandising management.
• Assist the HoMC in all aspects of store management and deputise in their absence.
• Lead, coach, and mentor the team to foster a great service and high-performance culture.
• Manage the in-store customer experience by understanding crowd patterns and executing smart staff scheduling.
• Enforce quality and compliance with all standard policies and procedures.

Job description

Maxis is hiring a Retail Assistant Store Manager for KLCC, Kuala Lumpur. You will drive store operations, lead a high-performing team, and enhance the customer journey to deliver swift resolutions and exceptional service.

Reporting to HoMC, you will oversee cash, inventory, floor merchandising, staff scheduling, and compliance with policies. If you thrive in a fast-paced environment and value inclusivity, join Maxis to grow with a dynamic team.