Retail Assistant Store Manager (KLCC)

Maxis; Kuala Lumpur; On-site; MYR 42,000 - 66,000; Full time

Job summary

Maxis in Kuala Lumpur is seeking a capable Store Manager to drive operational excellence, manage cash, inventory, floor and in-store merchandising, and deputise for HoMC when needed.

You will lead, coach and mentor the team to deliver exceptional customer service, schedule staffing efficiently, and ensure adherence to policies and compliance.

This role offers a dynamic environment with opportunities to influence customer journeys and contribute to our growth in a fast-evolving tech landscape.

Qualifications

• Experience in store management and deputising for senior store leadership.
• Strong leadership and coaching abilities to drive high-performance teams.
• Ability to optimize the customer journey and operational workflows.

Responsibilities

• Drive operational excellence by creating a conducive customer journey and ensuring speedy resolutions.
• Ensure seamless operations in cash, inventory, floor, and in-store merchandising management.
• Assist the HoMC in all aspects of store management and deputise in their absence.
• Lead, coach, and mentor the team to foster a great service and high-performance culture.
• Manage the in-store customer experience by understanding crowd patterns and executing smart staff scheduling.
• Enforce quality and compliance with all standard policies and procedures.

Skills

Team leadership

Store operations

Scheduling

Customer experience

Policy compliance

Job description

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

Principal Accountabilities

• Drive operational excellence by creating a conducive customer journey and ensuring speedy resolutions.
• Ensure seamless operations in cash, inventory, floor, and in-store merchandising management.
• Assist the HoMC in all aspects of store management and deputise in their absence.
• Lead, coach, and mentor the team to foster a great service and high-performance culture.
• Manage the in-store customer experience by understanding crowd patterns and executing smart staff scheduling.
• Enforce quality and compliance with all standard policies and procedures.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.