Retail Shop Manager: Lead Team & Elevate Customer Experience

Kasut U Sdn. Bhd.; Jerteh; Presencial; MYR 54.000 - 78.000; Jornada completa

Descripción de la vacante

Kasut U Sdn. Bhd. in Malaysia seeks a Shop Manager to oversee daily operations, lead the team, and deliver an exceptional customer experience.

You will drive sales performance, ensure inventory accuracy, maintain high service standards, and foster a positive, productive work environment across our outlets.

Responsibilities include recruiting and training staff, performing evaluations, implementing policies, analysing sales data, and supporting marketing initiatives to achieve targets.

Formación

• Previous experience in shop, retail, store, or branch management.
• Strong leadership, team management, and communication skills.
• Customer-focused approach with the ability to resolve issues professionally.
• Experience managing inventory, stock control, and product displays.
• Commercial awareness and the ability to support sales growth.
• Strong organisational and problem-solving skills.
• Ability to work effectively in a fast-paced retail environment.

Responsabilidades

• Recruit, train, supervise, and support shop staff.
• Create and maintain a positive team environment.
• Conduct performance evaluations and provide constructive feedback.
• Oversee daily shop operations to ensure efficiency and consistent standards.
• Implement and maintain operational policies and procedures.
• Monitor shop performance and implement strategies for improvement.
• Ensure high standards of customer service are consistently met.
• Address customer enquiries and resolve complaints effectively.
• Foster strong customer relationships to encourage repeat business.
• Monitor inventory levels and reorder products as necessary.
• Ensure product displays are appealing, organised, and well stocked.
• Conduct regular inventory audits and manage stock shrinkage.
• Develop and execute sales strategies to achieve targets.
• Collaborate on marketing initiatives and promotional activities.
• Analyse sales data to identify trends and opportunities.

Conocimientos

Leadership

Team management

Communication

Customer service

Inventory management

Sales mindset

Organisational skills

Descripción del empleo

Kasut U Sdn. Bhd. in Malaysia seeks a Shop Manager to oversee daily operations, lead the team, and deliver an exceptional customer experience.

You will drive sales performance, ensure inventory accuracy, maintain high service standards, and foster a positive, productive work environment across our outlets.

Responsibilities include recruiting and training staff, performing evaluations, implementing policies, analysing sales data, and supporting marketing initiatives to achieve targets.