SHOP MANAGER ( JERTEH )

Kasut U Sdn. Bhd.; Jerteh; In loco; MYR 54.000 - 78.000; Tempo pieno

Descrizione del lavoro

Kasut U Sdn. Bhd. in Malaysia seeks a Shop Manager to oversee daily operations, lead the team, and deliver an exceptional customer experience.

You will drive sales performance, ensure inventory accuracy, maintain high service standards, and foster a positive, productive work environment across our outlets.

Responsibilities include recruiting and training staff, performing evaluations, implementing policies, analysing sales data, and supporting marketing initiatives to achieve targets.

Competenze

• Previous experience in shop, retail, store, or branch management.
• Strong leadership, team management, and communication skills.
• Customer-focused approach with the ability to resolve issues professionally.
• Experience managing inventory, stock control, and product displays.
• Commercial awareness and the ability to support sales growth.
• Strong organisational and problem-solving skills.
• Ability to work effectively in a fast-paced retail environment.

Mansioni

• Recruit, train, supervise, and support shop staff.
• Create and maintain a positive team environment.
• Conduct performance evaluations and provide constructive feedback.
• Oversee daily shop operations to ensure efficiency and consistent standards.
• Implement and maintain operational policies and procedures.
• Monitor shop performance and implement strategies for improvement.
• Ensure high standards of customer service are consistently met.
• Address customer enquiries and resolve complaints effectively.
• Foster strong customer relationships to encourage repeat business.
• Monitor inventory levels and reorder products as necessary.
• Ensure product displays are appealing, organised, and well stocked.
• Conduct regular inventory audits and manage stock shrinkage.
• Develop and execute sales strategies to achieve targets.
• Collaborate on marketing initiatives and promotional activities.
• Analyse sales data to identify trends and opportunities.

Conoscenze

Leadership

Team management

Communication

Customer service

Inventory management

Sales mindset

Organisational skills

Descrizione del lavoro

The Shop Manager will oversee daily shop operations, lead and develop the team, and deliver an exceptional customer experience. This role will drive operational efficiency, sales performance, inventory accuracy, and a positive, productive work environment.

Key responsibilities

• Recruit, train, supervise, and support shop staff.
• Create and maintain a positive team environment.
• Conduct performance evaluations and provide constructive feedback.
• Oversee daily shop operations to ensure efficiency and consistent standards.
• Implement and maintain operational policies and procedures.
• Monitor shop performance and implement strategies for improvement.
• Ensure high standards of customer service are consistently met.
• Address customer enquiries and resolve complaints effectively.
• Foster strong customer relationships to encourage repeat business.
• Monitor inventory levels and reorder products as necessary.
• Ensure product displays are appealing, organised, and well stocked.
• Conduct regular inventory audits and manage stock shrinkage.
• Develop and execute sales strategies to achieve targets.
• Collaborate on marketing initiatives and promotional activities.
• Analyse sales data to identify trends and opportunities.

What we're looking for

• Previous experience in shop, retail, store, or branch management.
• Strong leadership, team management, and communication skills.
• Customer-focused approach with the ability to resolve issues professionally.
• Experience managing inventory, stock control, and product displays.
• Commercial awareness and the ability to support sales growth.
• Strong organisational and problem-solving skills.
• Ability to work effectively in a fast-paced retail environment.

Kasut U, as one of the leading family shoe store in Malaysia, we strive to provide wide range of products to your whole family at best quality with reasonable and affordable price. In order to meet the market needs, the product line-up of Kasut U presents a unique style that blends simplicity, comfort and affordability to all our customers.

Among goods available at our outlets are men, ladies, children, school product, bags, accessories etc. Today, we are proud to have a total of 53 branches over East Coast and Southern Regional.

Kasut U was originated from Hoover, a renowned footwear shop with 55 years of history. Hoover is headquartered in Muar, with branches all around Johor. It was a community footwear chain that emphasized on family bonding. The same spirit is inherited by Kasut U, to create a brand new community footwear chain.

In Kasut U, our Vision is too bring our brands to the international market and our Mission is to provide everyone with quality shoes.

For more information, please visit www.kasutu.my

Kasut U, as one of the leading family shoe store in Malaysia, we strive to provide wide range of products to your whole family at best quality with reasonable and affordable price. In order to meet the market needs, the product line-up of Kasut U presents a unique style that blends simplicity, comfort and affordability to all our customers.

Among goods available at our outlets are men, ladies, children, school product, bags, accessories etc. Today, we are proud to have a total of 53 branches over East Coast and Southern Regional.

Kasut U was originated from Hoover, a renowned footwear shop with 55 years of history. Hoover is headquartered in Muar, with branches all around Johor. It was a community footwear chain that emphasized on family bonding. The same spirit is inherited by Kasut U, to create a brand new community footwear chain.

In Kasut U, our Vision is too bring our brands to the international market and our Mission is to provide everyone with quality shoes.

For more information, please visit www.kasutu.my