Retail Sales Pro: Upsell, Service & Merchandising

Clarks; Seberang Perai; On-site; MYR 18,000 - 30,000; Full time

Job summary

Clarks is seeking a proactive Retail Sales Associate in Penang to demonstrate products, assist customers, and achieve sales targets. You will maintain shelves, conduct stock checks, and ensure visual merchandising standards while delivering outstanding service to customers and vendors.

Requirements include fluent English and Bahasa Malaysia (Mandarin a plus), SPM-level education, and basic knowledge of retail operations within a footwear environment.

Qualifications

• Educated to SPM level.
• Fluent in English and Bahasa Malaysia; Mandarin would be a plus.
• Basic knowledge of retail operating environment.
• Retail management and store operation.
• Footwear industry experience.
• Basic visual merchandising.
• Housekeeping and cleanliness standards.

Responsibilities

• Demonstrate and explain products, methods, or services to persuade customers to purchase products.
• Identify interested and qualified customers and provide them with additional brand and product information.
• Deliver sell-through to meet personal sales targets.
• Perform up-sell and cross-sell opportunities as they arise.
• Ensure records of sale via the point-of-sale system.
• Replenish shelves and ensure visual merchandising adherence.
• Observe punctuality and grooming standards.
• Provide excellent service to customers and vendors.
• Perform stock checks and stock counts as instructed.
• Observe and report security of the store environment.

Skills

Customer service

Communication

Teamwork

Self-discipline

Punctuality

Education

SPM level education

Tools

Microsoft Office

POS system

Job description

Clarks is seeking a proactive Retail Sales Associate in Penang to demonstrate products, assist customers, and achieve sales targets. You will maintain shelves, conduct stock checks, and ensure visual merchandising standards while delivering outstanding service to customers and vendors.

Requirements include fluent English and Bahasa Malaysia (Mandarin a plus), SPM-level education, and basic knowledge of retail operations within a footwear environment.