Retail Sales Associate — Dynamic Brand Ambassador & Upsell

Clarks; Simpang Ampat; On-site; MYR 24,000 - 36,000; Full time

Job summary

Clarks in Penang, Simpang Ampat is seeking a store associate to deliver outstanding customer service and drive sales for footwear products. You will demonstrate products, explain promotions, and maintain visual merchandising standards across the shop floor.

You will identify qualified customers, provide product information, and support stock checks, cashiering, and housekeeping duties. Fluency in English and Malay is required, with Mandarin a plus; prior retail experience is preferred.

Qualifications

• Educated to SPM level.
• Fluent in English and Bahasa Malaysia; Mandarin would be a plus.
• Basic knowledge of retail operating environment.
• Retail management and store operation experience.
• Footwear industry knowledge is a plus.
• Basic visual merchandising skills.
• Housekeeping and store upkeep responsibilities.

Responsibilities

• Demonstrate and explain products to persuade customers to purchase.
• Identify interested customers and provide brand/product information.
• Articulate promotions and incentives to educate/persuade purchases.
• Deliver sell-through to meet personal sales targets.
• Perform up-sell and cross-sell when opportunities arise.
• Ensure records of sale via the POS system.
• Replenish shelves and follow visual merchandising guidelines.
• Maintain tidy store areas and return items to proper locations.
• Provide excellent service to customers and vendors.
• Perform stock checks and counts as instructed.
• Execute visual merchandising guidelines.
• Observe punctuality and grooming standards.
• Ensure store security and report breaches when necessary.
• Address customer feedback/complaints and escalate when needed.

Skills

Sales skills

Customer service

Communication skills

Team player

English proficiency

Bahasa Malaysia proficiency

Mandarin (nice to have)

Retail experience

Visual merchandising

Punctuality

Education

SPM level

Tools

Microsoft Office

POS / cashier system

Job description

Clarks in Penang, Simpang Ampat is seeking a store associate to deliver outstanding customer service and drive sales for footwear products. You will demonstrate products, explain promotions, and maintain visual merchandising standards across the shop floor.

You will identify qualified customers, provide product information, and support stock checks, cashiering, and housekeeping duties. Fluency in English and Malay is required, with Mandarin a plus; prior retail experience is preferred.