Footwear Sales Pro | Customer Experience & Merchandising

Clarks Outlet; Simpang Ampat; Hybrid; MYR 20,000 - 27,000; Full time

Job summary

Clarks Outlet in Penang, Malaysia, seeks a customer-focused sales Assistant to demonstrate products, provide brand information, and sustain high service standards. You will meet sales targets, manage stock and visualize merchandising, while delivering excellent support to customers and vendors.

The role requires basic retail knowledge, strong communication, and punctual, groomed presentation. Mandarin is a plus; English and Bahasa Malaysia are essential.

Qualifications

• Fluent English and Bahasa Malaysia; Mandarin would be a plus.
• Basic knowledge of retail operating environment.
• Retail management and store operation understanding.
• Footwear industry familiarity and visual merchandising basics.
• Housekeeping and store hygiene standards.

Responsibilities

• Demonstrate and explain products to persuade customers to purchase.
• Identify interested customers and provide brand/product information.
• Articulate promotions and incentives to encourage purchases.
• Deliver sell-through to meet personal sales targets.
• Upsell and cross-sell when opportunities arise.
• Record sales via the POS system accurately.
• Replenish shelves and follow visual merchandising guidelines.
• Keep areas neat and return items to correct locations.
• Provide excellent service to customers and vendors.
• Perform stock checks and periodic stock counts.
• Implement visual merchandising guidelines.
• Maintain punctuality and grooming standards.
• Ensure store security and report breaches where necessary.
• Handle customer feedback/complaints and escalate when needed.

Skills

Good communication

Self-disciplined

Engage general consumers

Education

SPM level education

Tools

POS system

Microsoft Office

Job description

Clarks Outlet in Penang, Malaysia, seeks a customer-focused sales Assistant to demonstrate products, provide brand information, and sustain high service standards. You will meet sales targets, manage stock and visualize merchandising, while delivering excellent support to customers and vendors.

The role requires basic retail knowledge, strong communication, and punctual, groomed presentation. Mandarin is a plus; English and Bahasa Malaysia are essential.