Retail Brand Ambassador & Upsell Specialist

Clarks; Kulai; On-site; MYR 20,000 - 31,000; Full time

Benefits offered by this job

Employee discount

Career progression

Job summary

Clarks in Malaysia seeks a customer-focused retail associate to demonstrate products and educate shoppers while driving sales in a fast-paced store environment.

You will manage stock, merchandising, and POS transactions while delivering excellent service and maintaining store standards. Fluency in English and Bahasa Malaysia is required; Mandarin is a plus. Basic MS Office and POS knowledge are preferred.

Qualifications

• Educated to at least SPM level.
• Fluent in English and Bahasa Malaysia; Mandarin is a plus.
• Basic knowledge of the retail operating environment.
• Familiarity with retail management and store operations.
• Experience or exposure to the footwear industry is advantageous.
• Basic visual merchandising and housekeeping understanding.

Responsibilities

• Demonstrate and explain products to persuade customers to purchase.
• Identify interested customers and provide brand and product information.
• Promote promotions and incentives to educate and persuade purchases.
• Deliver sell-through to meet personal sales targets.
• Upsell and cross-sell when opportunities arise.
• Process sales records via the point-of-sale system.

Skills

English proficiency

Bahasa Malaysia

Mandarin (nice to have)

Communication skills

Self-discipline

Education

SPM level

Tools

Microsoft Office (Word/Excel)

POS system / cashiering

Visual merchandising basics

Job description

Clarks in Malaysia seeks a customer-focused retail associate to demonstrate products and educate shoppers while driving sales in a fast-paced store environment.

You will manage stock, merchandising, and POS transactions while delivering excellent service and maintaining store standards. Fluency in English and Bahasa Malaysia is required; Mandarin is a plus. Basic MS Office and POS knowledge are preferred.