Retail Sales Specialist: Upsell & Service

Clarks Outlet; Malaysia; Hybrid; MYR 27,000 - 36,000; Full time

Job summary

Clarks Outlet in Malaysia is seeking a sales associate to demonstrate products, explain features, and persuade customers to buy. You will identify interested buyers, share brand information, and aim to meet personal sales targets while performing upsell and cross-sell as opportunities arise.

You will maintain POS records, replenish stock, and ensure visual merchandising standards are followed. Strong English and Bahasa Malaysia communication is essential; Mandarin is a plus.

Qualifications

• Must be fluent in English and Bahasa Malaysia; Mandarin is a plus.
• Basic knowledge of retail operating environment is required.
• Experience in customer-facing sales is preferred.

Responsibilities

• Demonstrate and explain products to persuade customers to purchase.
• Identify interested customers and provide brand information.
• Deliver sell-through to meet personal sales targets.
• Perform up-sell and cross-sell when opportunities arise.
• Maintain records of sale via POS system.
• Replenish shelves and adhere to visual merchandising guidelines.
• Provide excellent service to customers and vendors.

Skills

Customer service

Communication

Sales skills

Self-discipline

Retail knowledge

Visual merchandising

Education

SPM level

Tools

POS system

Microsoft Office

Job description

Clarks Outlet in Malaysia is seeking a sales associate to demonstrate products, explain features, and persuade customers to buy. You will identify interested buyers, share brand information, and aim to meet personal sales targets while performing upsell and cross-sell as opportunities arise.

You will maintain POS records, replenish stock, and ensure visual merchandising standards are followed. Strong English and Bahasa Malaysia communication is essential; Mandarin is a plus.