Footwear Sales Associate: Merch & Customer Upsell Expert

Clarks group; Kuala Lumpur; Sur place; MYR 30 000 - 42 000; Plein temps

Résumé du poste

Clarks group in Kuala Lumpur is seeking a customer-oriented Retail Sales Associate to drive sales and deliver excellent service in a fast-paced environment.

You will demonstrate products, assist customers, process transactions, and maintain store presentation in line with brand standards. Fluency in English and Bahasa Malaysia is expected, with Mandarin as a bonus; strong communication and reliability are key for success.

Qualifications

• SPM level education
• Fluent in English and Bahasa Malaysia; Mandarin would be a plus
• Basic knowledge of retail operating environment
• Retail management and store operation
• Footwear Industry
• Basic visual merchandising
• Housekeeping

Responsabilités

• Demonstrate and explain products to persuade customers to purchase
• Identify interested customers and provide brand information
• Deliver promotions to educate customers and drive sales
• Achieve personal sales targets and sell-through
• Perform up-selling and cross-selling when opportunities arise
• Record sales using the POS system
• Replenish shelves and follow visual merchandising guidelines
• Maintain store cleanliness and housekeeping
• Provide excellent service to customers and vendors
• Conduct stock checks and periodic stock counts
• Observe punctuality and grooming standards
• Ensure store security and report breaches
• Address customer feedback or complaints when needed

Connaissances

English

Bahasa Malaysia

Mandarin (nice to have)

Retail sales

Customer service

Communication skills

Self-discipline

Formation

SPM level

Outils

POS system

Microsoft Office

Description du poste

Clarks group in Kuala Lumpur is seeking a customer-oriented Retail Sales Associate to drive sales and deliver excellent service in a fast-paced environment.

You will demonstrate products, assist customers, process transactions, and maintain store presentation in line with brand standards. Fluency in English and Bahasa Malaysia is expected, with Mandarin as a bonus; strong communication and reliability are key for success.