Retail Sales Associate: Customer-Driven Upsell & Merch Expert

Clarks

Malaysia

On-site

MYR 18,000 - 24,000

Full time

6 days ago

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Job summary

Clarks in Malaysia is seeking a front-line Retail Sales Associate to welcome customers and demonstrate products, guiding them through features and benefits. You will identify interested buyers, share brand information, and promote promotions to drive purchases.

Role emphasizes selling targets, up-selling, stock maintenance, and maintaining store presentation. Fluency in English and Bahasa Malaysia is expected, with Mandarin a plus, to support diverse customers and teamwork.

Qualifications

Educated to SPM level.
Fluent in English and Bahasa Malaysia; Mandarin would be a plus.
Basic knowledge of retail operating environment.
Retail management and store operation; Footwear industry.

Responsibilities

Demonstrate and explain products, methods, or services in order to persuade customers to purchase products.
Identify interested and qualified customers and provide them with additional brand and product information.
Articulate promotion information, and other incentives to educate/persuade customers to consider purchasing products.
Deliver sell-through to meet personal sales targets.
Perform up-sell and cross-sell should opportunities arise.
Ensure records of sale via the point-of-sale system.
Replenish shelves with products and ensure adherence to visual merchandising guidelines.
Perform general housekeeping - keep areas neat while working, and return items to correct locations.
Provide excellent service to customers and vendors.
Perform stock check and stock count on a periodic basis, or as instructed.
Execute visual merchandising guidelines.
Observe punctuality and proper grooming standards.
Ensure security of store environment and report breach, where necessary.
Attend to customers 'feedback/complaint and elevate, where necessary.