Retail Outlet Leader: Boost Sales & Guest Experience

DKSH Malaysia Sdn Bhd; Miri; On-site; MYR 45,000 - 73,000; Full time

Job summary

The DKSH Malaysia Sdn Bhd Outlet Manager role focuses on driving sales performance and upholding exceptional service across retail outlets. You will oversee day-to-day operations, ensure consistent customer experiences, and enforce company standards to maximize business results.

As part of the Sales team, you will monitor performance, maintain service quality, manage stock and cash procedures, and support marketing initiatives while coordinating administrative tasks and shifts as required.

Qualifications

• SPM or Diploma in F&B or equivalent qualification.
• Minimum 1 year of related work experience.
• Excellent interpersonal and communication skills.

Responsibilities

• Monitor daily and monthly sales performance and actively contribute to achieving maximum business results across assigned outlets
• Maintain consistently high standards of customer service and gift item production, ensuring agreed benchmarks are regularly reviewed and upheld
• Ensure full compliance with stock, cash, and credit card handling procedures, investigating and resolving any discrepancies with appropriate and timely action
• Foster a culture of accountability by ensuring team members adhere to company rules, regulations, and operational standards at all times
• Support the planning and execution of marketing and promotional activities to drive outlet visibility and customer engagement
• Administrative duties and coordination tasks as required

Skills

Interpersonal skills

Fast learner

Dynamic

Self-motivated

Team player

Education

SPM or Diploma in F&B

Job description

The DKSH Malaysia Sdn Bhd Outlet Manager role focuses on driving sales performance and upholding exceptional service across retail outlets. You will oversee day-to-day operations, ensure consistent customer experiences, and enforce company standards to maximize business results.

As part of the Sales team, you will monitor performance, maintain service quality, manage stock and cash procedures, and support marketing initiatives while coordinating administrative tasks and shifts as required.