Outlet Operations & Guest Experience Associate

DKSH; Sarawak; On-site; MYR 20,000 - 27,000; Full time

Job summary

DKSH is hiring a Crew Member, Outlet Operations in Malaysia to deliver a welcoming customer experience and maintain high standards of product quality, presentation and store cleanliness. You will support daily outlet operations and contribute to a positive environment for customers and colleagues.

The role requires a willingness to work shifts, weekends and public holidays on a six-day work week, with training provided to develop essential skills in sales and operations.

Qualifications

• Willingness to learn with comprehensive training provided
• Able to communicate in Bahasa Malaysia and English
• Based at assigned outlet locations with flexible shifts
• Positive attitude and professional disposition

Responsibilities

• Prepare and bake products to standard, ensuring availability and freshness
• Maintain a fully stocked and clean product display area
• Uphold housekeeping and hygiene standards
• Assist in wrapping gift items and display arrangements
• Support customer service to ensure positive interactions
• Perform administrative and coordination tasks as needed

Skills

Customer service

Teamwork

Communication

Professionalism

Education

School leaving certificate

Job description

DKSH is hiring a Crew Member, Outlet Operations in Malaysia to deliver a welcoming customer experience and maintain high standards of product quality, presentation and store cleanliness. You will support daily outlet operations and contribute to a positive environment for customers and colleagues.

The role requires a willingness to work shifts, weekends and public holidays on a six-day work week, with training provided to develop essential skills in sales and operations.