Outlet Manager - Miri

DKSH Malaysia Sdn Bhd; Miri; On-site; MYR 45,000 - 73,000; Full time

Job summary

The DKSH Malaysia Sdn Bhd Outlet Manager role focuses on driving sales performance and upholding exceptional service across retail outlets. You will oversee day-to-day operations, ensure consistent customer experiences, and enforce company standards to maximize business results.

As part of the Sales team, you will monitor performance, maintain service quality, manage stock and cash procedures, and support marketing initiatives while coordinating administrative tasks and shifts as required.

Qualifications

• SPM or Diploma in F&B or equivalent qualification.
• Minimum 1 year of related work experience.
• Excellent interpersonal and communication skills.

Responsibilities

• Monitor daily and monthly sales performance and actively contribute to achieving maximum business results across assigned outlets
• Maintain consistently high standards of customer service and gift item production, ensuring agreed benchmarks are regularly reviewed and upheld
• Ensure full compliance with stock, cash, and credit card handling procedures, investigating and resolving any discrepancies with appropriate and timely action
• Foster a culture of accountability by ensuring team members adhere to company rules, regulations, and operational standards at all times
• Support the planning and execution of marketing and promotional activities to drive outlet visibility and customer engagement
• Administrative duties and coordination tasks as required

Skills

Interpersonal skills

Fast learner

Dynamic

Self-motivated

Team player

Education

SPM or Diploma in F&B

Job description

The Outlet Manager plays a key role in driving sales performance and maintaining exceptional service standards across DKSH's retail outlets. This role contributes directly to the Sales function by ensuring smooth day-to-day operations, strong customer experiences, and consistent adherence to company standards.

What You Will Deliver

• Monitor daily and monthly sales performance and actively contribute to achieving maximum business results across assigned outlets
• Maintain consistently high standards of customer service and gift item production, ensuring agreed benchmarks are regularly reviewed and upheld
• Ensure full compliance with stock, cash, and credit card handling procedures, investigating and resolving any discrepancies with appropriate and timely action
• Foster a culture of accountability by ensuring team members adhere to company rules, regulations, and operational standards at all times
• Support the planning and execution of marketing and promotional activities to drive outlet visibility and customer engagement
• Administrative duties and coordination tasks as required

What You Bring

• Sijil Pelajaran Malaysia (SPM) or Diploma in Food and Beverage (F&B), or a relevant qualification
• Minimum 1 year of working experience in a related field
• Dynamic, self-motivated, and a fast learner with excellent interpersonal skills
• Ability to work both independently and collaboratively as part of a team
• Good working attitude with a pleasant and professional disposition
• Willingness and ability to work shifts, public holidays, and weekends

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.

DKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and

distributing high-quality products and brands for multinational and Fortune 500 companies. Through our

Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver

sustainable growth for our partners. We contribute to improving the quality of life for our employees and

people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly

listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over

29,000 specialists and produced net sales of CHF 11.1 billion in 2023.

DKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and

distributing high-quality products and brands for multinational and Fortune 500 companies. Through our

Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver

sustainable growth for our partners. We contribute to improving the quality of life for our employees and

people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly

listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over

29,000 specialists and produced net sales of CHF 11.1 billion in 2023.