Outlet Operations Crew Lead — Customer Experience

DKSH; Johor Bahru; On-site; MYR 40,000 - 54,000; Full time

Job summary

DKSH is seeking a Crew Leader, Outlet Operations in Malaysia to oversee daily outlet operations and lead frontline staff. The role focuses on maintaining product availability, store presentation, and customer satisfaction in a fast-paced retail environment.

Responsibilities include driving merchandising standards, supervising shifts, and delivering professional customer service. The ideal candidate has at least 1 year of related experience, is comfortable with rotating shifts, and maintains a

Qualifications

• 1 year of working experience in a related field.
• Willingness to work rotating shifts, public holidays, and weekends.
• Demonstrated ability to lead and guide team members in a fast-paced operational environment.
• Positive working attitude with a professional and customer-oriented disposition.

Responsibilities

• Ensure consistent preparation and quality of baked goods in line with outlet standards to maintain product availability at all times.
• Maintain cleanliness and replenishment of product display units to uphold a well-presented and fully stocked outlet environment.
• Uphold consistent housekeeping and merchandising standards across the outlet to support a welcoming customer experience.
• Support gift wrapping and packaging operations to meet customer needs and expectations.
• Contribute to effective product display and visual merchandising to drive customer engagement and in-store sales.
• Deliver attentive and professional customer service to enhance the overall in-store experience.
• Lead and guide team members in daily outlet operations to ensure smooth, efficient, and consistent workflow.
• Administrative duties and coordination tasks as required.

Skills

Team leadership

Customer service

Merchandising

Education

SPM/PMR or equivalent

Job description

DKSH is seeking a Crew Leader, Outlet Operations in Malaysia to oversee daily outlet operations and lead frontline staff. The role focuses on maintaining product availability, store presentation, and customer satisfaction in a fast-paced retail environment.

Responsibilities include driving merchandising standards, supervising shifts, and delivering professional customer service. The ideal candidate has at least 1 year of related experience, is comfortable with rotating shifts, and maintains a