Retail Operations Supervisor – Performance & Inventory

JONKER DISTRIBUTION SERVICES SDN. BHD.; Malacca City; On-site; MYR 60,000 - 90,000; Full time

Job summary

Jonker Distribution Services Sdn. Bhd. in Malaysia is seeking an Assistant Operations Manager to assist the Operations Manager in daily operations, SOP compliance, staff performance, and achieving company targets.

The role collaborates with retail outlets, warehouse and other departments to ensure smooth operations. You will monitor stock levels, sales KPIs, and report generation, coach staff, and resolve operational issues while striving for cost control and productivity improvements.

Qualifications

• Diploma or Bachelor's Degree in Business Administration, Operations Management, or related field.
• 2–3 years in operations, retail, sales or supervisory roles.
• Experience in retail/wholesale/mobile accessories is an advantage.
• Proficient in Microsoft Excel / Google Sheets.
• Ability to work independently and handle multiple priorities.
• Strong attention to detail and reporting accuracy.

Responsibilities

• Assist in managing daily operations and ensure SOP compliance.
• Supervise, coach and monitor staff performance.
• Monitor sales targets, KPIs and outlet performance.
• Monitor stock, inventory and store standards.
• Handle operational issues and customer complaints.
• Prepare daily, weekly and monthly sales and operations reports.
• Analyze sales, KPI and operational performance data.
• Identify trends, performance gaps and recommend improvements.
• Coordinate with relevant departments to resolve operational matters.
• Support the Operations Manager in achieving sales, productivity and cost-control targets.

Skills

Leadership

Communication

Staff management

Analytical thinking

Organizational skills

Excel

ERP systems

Inventory management

Education

Diploma / Bachelor's in Business Administration, Operations Management, Retail Management

Tools

AutoCount

POS systems

ERP systems

Job description

Jonker Distribution Services Sdn. Bhd. in Malaysia is seeking an Assistant Operations Manager to assist the Operations Manager in daily operations, SOP compliance, staff performance, and achieving company targets.

The role collaborates with retail outlets, warehouse and other departments to ensure smooth operations. You will monitor stock levels, sales KPIs, and report generation, coach staff, and resolve operational issues while striving for cost control and productivity improvements.