Store Operations Specialist

TRENDCELL SDN. BHD. (Retail); Kuala Lumpur; On-site; MYR 33,000 - 47,000; Full time

Job summary

Jaya Grocer is seeking a Store Operations Assistant to help oversee daily store functions in Malaysia. You will assist in maintaining readiness of all departments, ensuring adherence to SOPs, and supporting administration tasks and reports.

You will work closely with the Store Manager and HQ departments to ensure smooth operations, stock takes, and customer service excellence across over 50 stores in Malaysia.

Qualifications

• Minimum STPM in any field.
• Basic communication and interpersonal skills.
• Customer satisfaction oriented.
• Able to work independently with minimal supervision.
• Languages: Bahasa Malaysia and English.

Responsibilities

• Assist in monitoring all department and store conditions to ensure readiness for business at all times.
• Follow company rules, regulations and SOPs.
• Assist superior with government-related matters when needed.
• Support daily administration tasks: attendance, MC claims, leave, schedules, and related processes.
• Prepare and share reports (attendance, housekeeping, security) with Store Manager as needed.
• Coordinate with HQ departments (IT, HR, Non-Trade, A&P, Maintenance, Customer Service) to complete routine duties on schedule.
• Assist Store Manager with half-year stock take and planogram updates.
• Handle customer inquiries or complaints professionally.
• Support sales, marketing and promotions, and relay issues to Store Manager.
• Multitask to support all departments as needed.
• Perform other general operational duties and ad-hoc tasks.

Skills

Basic communication

Interpersonal skills

Customer satisfaction

Independent worker

Bahasa Malaysia

English

Education

STPM

Job description

Jaya Grocer is seeking a Store Operations Assistant to help oversee daily store functions in Malaysia. You will assist in maintaining readiness of all departments, ensuring adherence to SOPs, and supporting administration tasks and reports.

You will work closely with the Store Manager and HQ departments to ensure smooth operations, stock takes, and customer service excellence across over 50 stores in Malaysia.