Retail Operations Leader & Customer Experience Pro

Maxis; Johor; On-site; MYR 60,000 - 90,000; Full time

Job summary

Maxis in Malaysia is seeking a dynamic Store Manager to drive sales and service excellence across our retail locations in Johor. You will oversee daily store operations, implement SOPs, and ensure a smooth customer journey.

You will lead, coach and motivate the store team, monitor performance metrics and report to the HoMC. This role requires a hands-on leader who can adapt in a fast-moving retail environment and uphold Maxis’ values of inclusivity and performance.

Responsibilities

• Assist the HoMC in executing plans to meet and exceed store sales and service targets.
• Support the management of daily store operations, including inventory, cash handling, and compliance with all SOPs.
• Assist the HoMC in coaching, motivating, and supervising the store team to foster a high-performance culture.
• Help ensure a smooth customer journey by managing traffic flow, store presentation, and resolving customer issues.
• Act as the second-in-command and deputise for the HoMC in their absence to ensure continuity of store management.
• Help monitor and report on store performance metrics to the HoMC.

Job description

Maxis in Malaysia is seeking a dynamic Store Manager to drive sales and service excellence across our retail locations in Johor. You will oversee daily store operations, implement SOPs, and ensure a smooth customer journey.

You will lead, coach and motivate the store team, monitor performance metrics and report to the HoMC. This role requires a hands-on leader who can adapt in a fast-moving retail environment and uphold Maxis’ values of inclusivity and performance.