Retail Ops Leader: Drive Sales, Service & Store Excellence

maxine; Sabah; On-site; MYR 45,000 - 78,000; Full time

Job summary

Maxis in Malaysia invites you to join a team that values inclusiveness and collaboration. This role supports the HoMC by helping to meet and exceed store sales and service targets and by overseeing daily store operations for consistency and quality of customer experience.

You will coach and motivate the store team, supervise operations, and deputise for the HoMC when needed to maintain leadership continuity and drive performance.

Responsibilities

• Assist the HoMC in executing plans to meet and exceed store sales and service targets.
• Support the management of daily store operations, including inventory, cash handling, and compliance with all SOPs.
• Assist the HoMC in coaching, motivating, and supervising the store team to foster a high-performance culture.
• Help ensure a smooth customer journey by managing traffic flow, store presentation, and resolving customer issues.
• Act as the second-in-command and deputise for the HoMC in their absence to ensure continuity of store management.
• Help monitor and report on store performance metrics to the HoMC.

Job description

Maxis in Malaysia invites you to join a team that values inclusiveness and collaboration. This role supports the HoMC by helping to meet and exceed store sales and service targets and by overseeing daily store operations for consistency and quality of customer experience.

You will coach and motivate the store team, supervise operations, and deputise for the HoMC when needed to maintain leadership continuity and drive performance.