Store Operations Lead & Team Coach

Maxis; Kuching; On-site; MYR 60,000 - 85,000; Full time

Job summary

Maxis in Malaysia is seeking a proactive Store Manager to lead daily store operations, drive sales, and deliver outstanding customer service in a dynamic retail environment.

You will coach and supervise the store team, manage inventory and cash handling, ensure SOP compliance, optimize store presentation, and report performance metrics to the HoMC, stepping in as needed to maintain continuity.

Responsibilities

• Assist the HoMC in executing plans to meet and exceed store sales and service targets.
• Support the management of daily store operations, including inventory, cash handling, and compliance with all SOPs.
• Assist the HoMC in coaching, motivating, and supervising the store team to foster a high-performance culture.
• Help ensure a smooth customer journey by managing traffic flow, store presentation, and resolving customer issues.
• Act as the second-in-command and deputise for the HoMC in their absence to ensure continuity of store management.
• Help monitor and report on store performance metrics to the HoMC.

Job description

Maxis in Malaysia is seeking a proactive Store Manager to lead daily store operations, drive sales, and deliver outstanding customer service in a dynamic retail environment.

You will coach and supervise the store team, manage inventory and cash handling, ensure SOP compliance, optimize store presentation, and report performance metrics to the HoMC, stepping in as needed to maintain continuity.