Retail Operation Executive

BWY HOLDINGS SDN. BHD.; Shah Alam; On-site; MYR 28,000 - 39,000; Full time

Job summary

Bake With Yen is a leading Malaysian baking ingredients retailer and supplier with 89 stores nationwide. We are seeking a Retail Operations Executive to manage orders, invoicing, credit control, and daily store operations across branches, warehouses, and logistics networks.

You will liaise with branches, logistics and Finance, prepare reports, maintain customer records and pricing, and support the Retail Operations team to ensure smooth operations and high service standards.

Responsibilities

• Prepare quotations, Sales Orders, invoices, Delivery Orders, and other related documents accurately and according to company procedures.
• Manage and maintain good relationships with credit customers to ensure smooth business operations.
• Coordinate with branches, warehouse, logistics, and the Finance Department to ensure on-time delivery.
• Monitor customers' credit limits and outstanding balances, and work with the Finance Department on payment status.
• Follow up with customers on payment-related matters.
• Handle customer inquiries, complaints, and requests professionally and within the required timeline.
• Ensure customer information, details and pricing are updated and maintained accurately
• Prepare daily, weekly, and monthly sales and operational reports.
• Provide operational and administrative support to the retail operations team.
• Ensure all customer records and related documents are properly maintained and filed.
• Be ready to assist at the stores whenever required
• Carry out any other duties assigned by management from time to time.
• Liaise effectively with government agencies and other departments when required.

Job description

The job responsibilities are as follows:

• 1. Prepare quotations, Sales Orders, invoices, Delivery Orders, and other related documents accurately and according to company procedures.
• 2. Manage and maintain good relationships with credit customers to ensure smooth business operations.
• 3. Coordinate with branches, warehouse, logistics, and the Finance Department to ensure on-time delivery.
• 4. Monitor customers' credit limits and outstanding balances, and work with the Finance Department on payment status.
• 5. Follow up with customers on payment-related matters.
• 6. Handle customer inquiries, complaints, and requests professionally and within the required timeline.
• 7. Ensure customer information, details and pricing are updated and maintained accurately
• 8. Prepare daily, weekly, and monthly sales and operational reports.
• 9. Provide operational and administrative support to the retail operations team.
• 10. Ensure all customer records and related documents are properly maintained and filed.
• 11. Be ready to assist at the stores whenever required
• 12. Carry out any other duties assigned by management from time to time.
• 13. Liaise effectively with government agencies and other departments when required.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Retail Operations Executive?
• Do you have experience in a sales role?
• Do you have experience working with logistics, freight & delivery services?
• Are you willing to travel for this role when required?

WE PROVIDE YOU WITH QUALITY PRODUCTS AT COMPETITIVE PRICES.

Bake With Yen specializes in the manufacture, supply & distribution and retail of baking ingredients, premixes, accessories and tools.

We are passionate about what we do, we produce our own baking products under the brand Bake With Yen and in-house brands such as Butteria, Butterich, Cottura, Good Earth and Mama Lena in accordance with the HACCP Based Food Safety System and MeSTI and over 300 of our products are HALAL certified by JAKIM.

At the same time we continuously searching for new and innovative products around the world to bring the best in quality at affordable prices to cater to home baking enthusiasts, professional chefs and food businesses.

Opening its first retail store in 1987 at Taman Tun Dr. Ismail, Kuala Lumpur, Bake With Yen now is the leading baking ingredients retail stores in Malaysia with 89 retail stores in Malaysia and counting.

We also offer baking classes for all skill levels at selected retail stores with the aim to share the latest recipes and baking techniques within the baking-sphere. In addition, we established a dedicated Food Service team in 2018 to meet the ever-growing needs of food and beverage business.

So come in and shop for your baking needs!

About The Company

WE PROVIDE YOU WITH QUALITY PRODUCTS AT COMPETITIVE PRICES.

Bake With Yen specializes in the manufacture, supply & distribution and retail of baking ingredients, premixes, accessories and tools.

We are passionate about what we do, we produce our own baking products under the brand Bake With Yen and in-house brands such as Butteria, Butterich, Cottura, Good Earth and Mama Lena in accordance with the HACCP Based Food Safety System and MeSTI and over 300 of our products are HALAL certified by JAKIM.

At the same time we continuously searching for new and innovative products around the world to bring the best in quality at affordable prices to cater to home baking enthusiasts, professional chefs and food businesses.

Opening its first retail store in 1987 at Taman Tun Dr. Ismail, Kuala Lumpur, Bake With Yen now is the leading baking ingredients retail stores in Malaysia with 89 retail stores in Malaysia and counting.

We also offer baking classes for all skill levels at selected retail stores with the aim to share the latest recipes and baking techniques within the baking-sphere. In addition, we established a dedicated Food Service team in 2018 to meet the ever-growing needs of food and beverage business.

So come in and shop for your baking needs!

What can I earn as a Retail Operations Executive