Retail IT Specialist: Keep Stores Running Smoothly

Popular Book Co. (Malaysia) Sdn. Bhd.; Kuala Lumpur; On-site; MYR 54,000 - 78,000; Full time

Job summary

Popular Book Co. (Malaysia) Sdn. Bhd. is seeking an Information Technology Specialist to support daily IT operations across hardware and software platforms, including POS and ERP systems, and to act as the main escalation point for critical incidents.

The role involves assisting with store IT needs, equipment inventory, and ensuring data consistency between HQ and outlets, with fresh graduates welcome to apply.

Qualifications

• Diploma/Degree in Information Technology or Computer Science or equivalent.
• Self-motivated with initiative and strong interpersonal and communication skills.
• Work experience in a similar industry/field is an asset.
• Fresh graduates are welcome to apply.

Responsibilities

• Ensure day-to-day smooth IT operations for systems (NAV, PDA, Network, Server, SAP, E-Invoice, E-Apply).
• Provide IT support for retail activities across stores and promotions.
• Assist in generating IT-related equipment inventory for review by business units.
• Serve as primary escalation point for critical incidents with timely resolution and root-cause analysis.
• Ensure data synchronization between HQ and outlets (POS, PDA Express).

Skills

IT support

Incident escalation

Root-cause analysis

Communication

Education

Diploma/Degree in Information Technology or Computer Science

Tools

SAP

POS systems

NAV

Job description

Popular Book Co. (Malaysia) Sdn. Bhd. is seeking an Information Technology Specialist to support daily IT operations across hardware and software platforms, including POS and ERP systems, and to act as the main escalation point for critical incidents.

The role involves assisting with store IT needs, equipment inventory, and ensuring data consistency between HQ and outlets, with fresh graduates welcome to apply.