IT Helpdesk & Network Support Specialist

myNews; Petaling Jaya; On-site; MYR 33,480 - 55,800; Full time

Job summary

A leading retail firm in Petaling Jaya, Malaysia, is looking for an experienced IT Support Specialist. The role involves troubleshooting hardware and software issues, maintaining IT infrastructure, and supporting POS systems. Candidates must have a Post-Graduate or Professional Degree in relevant fields and experience with network architecture. The position is permanent and requires shift work and comprehensive IT knowledge.

Qualifications

• Must possess at least Post‑Graduate Diploma or Professional Degree in relevant fields.
• Experience on POS hardware and software is necessary.
• Comprehensive understanding of network architecture and client/server technology is required.

Responsibilities

• Respond to Ticketing system and follow up based on priority.
• Resolve outlet requests and ensure system down time is minimized.
• Provide continuous support and documentation for systems.

Skills

Troubleshooting system and network problems

Installation and maintenance of IT hardware

Experience with POS hardware and software

Understanding of network architecture

Experience with IT management software

Education

Post-Graduate Diploma / Professional Degree in Computer Science / Software Engineering / IT

Job description

A leading retail firm in Petaling Jaya, Malaysia, is looking for an experienced IT Support Specialist. The role involves troubleshooting hardware and software issues, maintaining IT infrastructure, and supporting POS systems. Candidates must have a Post-Graduate or Professional Degree in relevant fields and experience with network architecture. The position is permanent and requires shift work and comprehensive IT knowledge.